Senior Manager, Canada Customer Fulfillment

Amazon.com Services LLC•3h ago

United StatesOnsite$153K–$207KFull-timeSenior Level12+ yrs exp

H-1B verified · 2310 LCAs

Apply now

Top focus

Customer Success ManagerCustomer Support Manager

Do you thrive in environments where complexity meets strategic impact? Join us as a Senior Manager, Canada Customer Fulfillment (CACF) Finance
you'll own financial strategy for one of the most sophisticated fulfillment networks, spanning Robotic and Traditional Sortable, Non-Sortable, Reverse Logistics, Regional and National Inbound Cross-Docks, Storage and Distribution Centers
Special Handling sites across Canada. With material automation, productivity and cost differential across building types, you'll design parallel financial frameworks that drive optimization across this heterogeneous landscape. As the primary financial partner to multiple senior leaders across Operations, Legal, Public Policy
Employee Relations, you'll shape decisions that matter: guiding multi-billion in capital deployment (2026-28) across multi-generation robotics investments, driving sustained cost improvements in a complex multi-jurisdictional labor environment
navigating external dynamics including trade policy shifts and evolving employee relations landscapes. You'll lead high-stakes trade-offs between growth, cost efficiency
long-term capital allocation, defining the business models and guardrails that position the network for sustainable success amid forecast uncertainty and operational constraints. If you're ready to influence where others follow, this is your opportunity to make a lasting impact. Key job responsibilities
Lead end-to-end financial strategy, controllership
investment governance across Fulfillment, Supply Chain, Engineering, Real Estate
Procurement, serving as the central decision-maker for trade-offs between growth, cost, speed
Design and maintain parallel financial frameworks that optimize Cost to Serve across diverse building types with materially different cost structures, productivity benchmarks
managing co-located facilities and shared infrastructure decisions
Partner with multiple senior leaders to influence high-impact decisions on labor strategy, network operations
risk management, providing strategic financial guidance across Operations, Legal, Public Policy
Influence multibillion in capital deployment decisions for multi-generation robotics investments under high forecast uncertainty, balancing long payback horizons with evolving operational constraints and external market dynamics
Build organizational capability and scalability by leading large finance organization, driving succession planning, leadership development
integration of advanced analytics and AI capabilities to scale growth beyond headcount while maintaining high talent standards About the team You'll lead a 30+ person finance organization comprising multiple managers across Fulfillment Center finance, Central Operations Finance, Financial Planning and Analysis
Supply Chain Finance. Your team supports network expansion and site launch activities as core business partners, driving analytical excellence and operational finance capabilities across all levels. The team is accountable for investment governance, launch readiness
seamless financial integration into operational execution.
12+ years of tax, finance or a related analytical field experience - 3+ years of performing financial and ad hoc analysis using data reporting tools experience - 10+ years of positions that require analysis and reporting financial results experience - 8+ years of Accounts Receivable or Account Payable experience - 8+ years of applying key financial performance indicators (KPIs) to analyses experience - 8+ years of building financial and operational reports/data sets that inform business decision-making experience - 8+ years of creating process improvements with automation and analysis experience - 7+ years of directly managing and leading a team of 10+ members experience - Bachelor's degree in finance, accounting or related field - Bachelor's degree in Finance, Accounting, Business, Economics or a highly analytical field (e.g., Engineering, Math, and Computer Science)
5+ years of hiring, leading and developing teams experience - 8+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - 8+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience - 8+ years of mentoring junior finance and/or business team members experience - 5+ years of working with senior staff (e.g. c-suite) experience - MBA
CPA Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Bellevue - 153,000.00 - 207,000.00 USD annually

Required skills

FinanceData AnalysisFinancial ReportingAccounts ReceivableAccounts PayableKPIProcess ImprovementAutomationTeam Leadership