Senior Analyst, Account Management
Mastercard•3h ago
St. Leonards, AustraliaOnsiteFull-timeSenior Level5+ yrs exp
Top focus
Account ManagerManagement ConsultantAccount Executive
- Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Account Management Overview Mastercard is seeking a highly accountable, resilient and commercially minded Senior Analyst to join our Account Management team, supporting the Financial Services vertical. This role will help drive sales effectiveness, client engagement and business growth across Mastercard’s core products and services. Working closely with senior account leaders and cross-functional teams, the successful candidate will support the development and delivery of client strategies, commercial proposals, performance insights and key initiatives that create value for both Mastercard and our customers. This is an outstanding opportunity for a high-performing individual who is looking to build their client-facing experience, deepen their understanding of the payments and financial services ecosystem
- gain exposure to strategic account management within a global technology company. Role As Senior Analyst, Account Management, you will play a key role in supporting the team’s engagement with clients across the Financial Services vertical. You will help ensure strong execution, high-quality client materials, effective internal coordination and clear visibility of opportunities, risks and performance. Key responsibilities include:
- Support client engagement, including preparation for senior stakeholder discussions and client meetings.
- Collaborate with internal teams across Mastercard to support the delivery of strong outcomes for both clients and Mastercard.
- Assist in the development of account strategies, commercial proposals, marketing plans and business initiatives.
- Support the delivery of contractual commitments, ensuring key activities are completed on time and to the required standard.
- Maintain accurate opportunity and pipeline information in Salesforce, including identifying and communicating opportunities, risks and gaps to senior account leaders.
- Create high-quality client-facing materials, including presentations, analytics, monthly tracking reports, quarterly business reviews, statements of work and other commercial documents.
- Develop performance insights, dashboards and regular partnership communications to support account planning and client engagement.
- Support project management of key Mastercard Services initiatives, working with internal stakeholders to coordinate delivery.
- Assist with relationship mapping and coordination of senior-level client engagement activities, including events and executive meetings.
- Support the development and sharing of best practice insights with clients. All About You The ideal candidate will bring strong analytical capability, commercial curiosity and a client-focused mindset. You will be comfortable working in a fast-paced environment, managing multiple priorities and turning complex information into clear, actionable insights. You will ideally have:
- Curiosity and passion for learning, with an interest in payments, financial services and technology.
- Strong resilience, adaptability and the ability to work both independently and as part of a high-performing team.
- Well-developed commercial and business acumen, with the ability to understand client needs and identify opportunities to create value.
- Strong relationship-building skills and a client-focused approach.
- Excellent analytical, written and verbal communication skills, with the ability to simplify complex information into clear, executive-level materials.
- Confidence working with data, insights and performance reporting.
- Strong PowerPoint and Excel skills.
- A degree in business, commerce, finance, economics, technology or a related field, or equivalent practical experience.
- Exposure to payments, banking, financial services, fintech or a related industry would be beneficial. If you are ready to bring your analytical mindset, client focus and commercial acumen to a role that helps shape outcomes across Mastercard’s Financial Services clients, we encourage you to apply. This is a great opportunity to build your account management experience, work with senior stakeholders and contribute to meaningful client partnerships in one of Mastercard’s most important customer segments. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Required skills
SalesforcePowerPointExcel