Manager, Client Implementations

What You'll Do

• Lead a team of technical analysts and programmers supporting transfer and deconversion implementation activities within the Optis processing environment.
• Manage and develop team members through coaching, performance feedback, goal setting, workforce planning, and ongoing development activities.
• Assign work, establish priorities, monitor deliverables, and ensure execution aligns with established timelines and service expectations.
• Partner with project managers, clients, product owners, and technology teams to plan and execute implementation activities from initiation through closure.
• Oversee portfolio transfer and deconversion efforts, including requirements review, data migration, file delivery, testing, conversion support, and production readiness.
• Monitor implementation progress, provide status updates, and ensure adherence to established processes, controls, and delivery standards.
• Identify risks, issues, and dependencies, drive resolution activities, and escalate concerns as needed to support delivery outcomes.
• Serve as a client-facing leader and drive continuous improvement across implementation tools, controls, and delivery practices to improve efficiency, quality, and client experience.
• Experience you'll need to have: 6+ years of experience leading complex implementation, conversion, technical operations
• project delivery work within a technology, payments
• financial services environment. 2+ years of experience managing and developing teams
• 4+ years of experience serving as a technical lead, project lead
• team lead. 6+ years of experience managing deliverables across the project lifecycle, including planning, execution, issue management
• project closure. 6+ years of experience evaluating technical requirements, supporting solution delivery
• resolving implementation issues using structured analysis.
• Experience communicating project status, risks, issues, and business impacts to clients, team members, and leadership.
• Experience using Microsoft Office tools, including Excel, to support reporting, analysis, and delivery tracking.
• Bachelor’s degree and/or equivalent combination of education, work history and military experience.
• Experience that would be great to have: Experience supporting Fiserv Optis or other card processing platforms.
• Experience in credit card issuing, payment processing, or financial services.
• Experience supporting portfolio transfers, conversions, deconversions, or large-scale client migrations.
• Experience improving implementation processes, operational controls, or service delivery models in a regulated environment.
• How you'll work: This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help support onboarding, teamwork, and overall productivity.
• This role requires use of a computer and audio equipment.
• This role may require support during non-standard hours based on implementation schedules and client activities.
• Travel: This role requires occasional travel (up to 10%).
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.
• Salary Range $90,000.00 - $151,200.00 These pay ranges apply to employees in New Jersey and New York.
• Pay ranges for employees in other states may differ.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
• Thank you for considering employment with Fiserv.
• Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
• any other category protected by law.
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
• Please note our AskHR representatives do not have visibility to your application status.
• Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
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