Direct Import Associate

Job Description

• About us With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johznnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function: Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world. With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics, engineering and supplier partnerships. It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love. Job Posting Title Direct Import Associate About the role: · Provides critical support functions to the Order to Cash process across Diageo’s spirits business · Serves as a single point of contact for supply sites to deliver industry-leading customer service through collaboration, proactive order management and customer engagement · Acts as the liaison between our supply sites and our Customer Logistics teams in the support of service delivery to our customers across the NAM markets · Monitors and ensures timely flow of product from Diageo plants across the globe to support Canadian market Account/Key Stakeholder Responsibility: · Must be knowledgeable about Order to Cash processes and Import Route to Markets · Champion great service to our Distributors by collaboratively working across the functions · Ensure consistent delivery of product from the Diageo Supply sites to the Distributors · Proactively address and communicate issues that might impact delivery · Establish and continuously improve business relationships with Supplier contacts
• Handle appropriate communications and expectations · Lead regular collaborative meetings with key contacts within the supply chain (customer operations, importing supply centers) to drive efficiencies in the supply chain · Actively handle and support new product startups and product discontinuations · Drive continuous improvements in business processes via critical thinking, share standard methodologies, and ensure appropriate alignment with cross-functional teams Responsibility: · Handle an average annual volume of 2k in orders, 2M cases with NSV of $350M · Maintain, monitor, and influence the results of relevant key performance indicators across service, cost, cash and quality · Make sound business trade-off recommendations across cost, service, cash and quality to arrive at the most appropriate solution for the business · Provide critical thinking, sound analysis and appropriate decision making in support of both order management and project management activities (i.e. Net Sales Value, Billings) Key Outputs: · Ensure customers adhere to order guidelines and proactively recommend order management & process improvements to supply centers (route-to-market, order lead time, order qty) · Direct to Customer Imported products continue to play an ever-increasing important role in deliverance of Spirits Sales commitments. Ability to make sound business decisions against cost and service · Represent Customer Logistics in cross-functional meetings to craft and influence key critical business processes, such as innovation, system improvements, and logistics network. · Support the continued development and refinement of Customer Logistics processes and metrics to drive continuous improvements in service, cost, and quality. Experience / skills required: · 3+ years of experience in customer service, supply chain planning or logistics roles within the beverage alcohol industry or a fast-paced CPG company · Degree in supply chain, business management, or related fields · Experience in order management systems (preferably SAP) · Solid capabilities in MS Office Applications – particularly Excel · Strong written and verbal communication skills · Ability to work independently and collaborate with internal and external customers across various levels of the organization. · Demonstrated ability to build strong customer relationships and manage customer expectations. · Proven analytical capabilities and problem-solving skills **Important** This job profile description must be reviewed and updated whilst creating job description content during the job requisition. Please note, that the current terms and conditions of employment of any employee will be unaffected by the content of a job profile description.
• Associates are individual contributors
• Requires basic knowledge of practices and procedures within own area
• Applies basic knowledge of business developed through education or past experience
• No supervisory responsibilities; accountable for own contribution
• Solves routine problems using existing procedures and guidelines
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives
• Exchanges basic information, asks questions and checks for understanding Customer Service Technical Job Family Description: The delivery of excellent customer service and support across the supply chain internally and externally, able to answer technical questions which relate to all elements of the logistics process. **Note** Job Family descriptors are not level specific **Additional sections about Diageo as an employer should be included in the job advert by the GBO and Talent Engagement teams to align with local market requirements. Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture
• everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets
• more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world. Feel inspired? Then this may be the opportunity for you. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Recruitment Scam Warning Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money. Worker Type : Regular Primary Location: Dunwin Additional Locations : Job Posting Start Date : 2026-07-23