Cyber Incident Response & Management EMEA Manager
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Job Description
Job Title: Cyber Incident Response & Management EMEA Manager Corporate Title: Vice President or Senior Vice President Location: Chester Company Overview : At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.
Role Description: We are seeking a senior-level manager who will serve as the Cyber Incident Response & Management EMEA Manager. This role is responsible for overseeing the global Cyber Incident Response & Management program in EMEA, ensuring rapid and effective response to security threats, events and incidents, and vulnerabilities across the enterprise to reduce the impact to Legal, Financial, Reputational, Operational and Regulatory risks.
This includes ensuring long-term wellbeing of the team, drive training requirements, global team strategy, and working with incident response vendors and the GIS Workforce Strategy team to arrange and maintain additional surge capacity. You will lead a team of skilled professionals, collaborate with cross-functional stakeholders, and drive continuous improvement in detection, response, and recovery capabilities.
You will be accountable for Cyber Incident Response documentation, metrics and ensuring events and incidents progress through the Cyber Incident Response Lifecyle. This role requires regular engagement with risk partners, across compliance, Audit and Regulatory engagement teams.
You are required to closely monitor and track active events and incidents, partner with stakeholders across the enterprise, and provide written and verbal updates to executives across the Bank. The Senior Cyber Incident Response Manager will also often interface with executives from other companies.
The role involves direct management of senior incident managers; and matrix management of the global Cyber Incident Response and Management team, providing guidance and a point of escalation for response activities
Responsibilities
- Co-lead the global incident response function, partnering across regions to align strategy, optimise operations
- develop high-performing teams. Develop and maintain incident response plans, playbooks
- escalation protocols. Oversee the detection, triage, investigation, containment
- remediation of security incidents. Coordinate with legal, compliance, communications
- executive leadership during major incidents. Establish metrics and reporting to measure incident response effectiveness and maturity. Partner with internal teams to drive post-incident reviews and root cause analysis to inform future prevention and response. Collaborate with threat intelligence, response teams
- vulnerability management teams to enhance readiness. Ensure compliance with global regulatory requirements and industry standards. Represent the organisation in external forums and with partners during incident-related engagements. What we are looking for: Experience in cybersecurity, with a proven record in information security operation leadership. Proven experience managing global security incidents and crisis communications. Deep understanding of threat landscapes, attack vectors
- mitigation strategies. Extensive knowledge of NIST Cybersecurity Framework Experience with SIEM, SOAR, EDR
- forensic tools. Exceptional leadership, communication
- stakeholder management skills. Skills that will help: Relevant certifications (CISSP, CISM, GCIH) preferred. Benefits of working at Bank of America: UK
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, and virtual GP services
- Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
- Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.