Senior Product Designer, Franchise

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, electricians, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience.

Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want.

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.

With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers . The team: This role is part of the Jobber Franchise product team.

We are building Jobber Central and creating tailored solutions to support the unique needs of franchise and multi-unit businesses, streamlining their operations and empowering franchisors to optimize their networks at scale. As part of the larger Product Development organization, you’ll work closely with Product Managers and Engineers in a decentralized triad, acting as the design leader for this product area.

Grounded in user understanding, you’ll uncover opportunities, validate ideas, and contribute to the long-term vision of your team—driving meaningful impact for hundreds of thousands of home service professionals worldwide! The role: As a Senior Product Designer on the Franchise team, you’ll design the experiences that power Jobber Central—our platform built specifically for franchise and multi-unit service businesses.

You’ll define scalable, intuitive workflows for complex franchise-specific needs like centralized billing, brand-level reporting, and multi-location management. Your work will help franchisors optimize their networks at scale while ensuring their franchisees can deliver exceptional service through Jobber.

Our Product Designers turn insights and ideas into intuitive, high-quality user experiences. In this role, you’ll uncover user and business problems, shape solutions, and translate them into polished, end-to-end designs. You’ll report to a Design Manager focused on challenging you, developing your skills, and helping you grow further in your career.

You’ll be the sole designer for the Franchise product area, driving discovery through to delivery and iteration. You’ll stretch your skills, expand your influence, and help define an impactful part of Jobber’s product. As a Senior Product Designer, you will: Shape product direction alongside PM and Engineering, moving fluidly between problem framing, exploration, and delivery rather than following a fixed process Make informed design decisions using a mix of qualitative signals, quantitative data, and fast experimentation Use AI tools to accelerate exploration, prototype ideas quickly, and iterate at a pace that traditional design cycles don't allow Champion the customer in every decision while staying grounded in business outcomes Design with and for AI—building experiences that are dynamic, personalized, and genuinely useful for small business owners Measure the impact of your work and feed those learnings back into what comes next Stay ahead of how product design is evolving, especially at the intersection of AI and human experience To be successful, you should: Have strong experience designing for web and/or mobile SaaS products, comfortable working at all levels of fidelity and speed Know how to move between ambiguity and clarity—you don't need a defined process to do great work Have a track record of close collaboration with Product and Engineering, at both executive and IC levels Bring rigorous research thinking to every stage of the work—knowing when to go deep and when to move fast Tell compelling stories about design decisions that connect to product vision and business impact Be fluent in modern design tools (Claude, Figma, FigJam, Cursor, etc.) and actively reach for AI tools to work better and faster Have hands-on experience applying AI—whether in your design process or in the products you've shipped Genuinely care about helping small businesses succeed, and want to design solutions that reach millions of them Our Hiring Process: During the interview process, we’ll explore your experience, skills, and working style to determine the best fit across our open Senior Product Designer roles.

Team alignment will be an ongoing, transparent conversation that considers both what you bring and what you’re looking for in your next role. You can expect the interview process to include the following steps: Talent Team Interview (30 min): An introduction to Jobber, your background, and what you’re looking for.

Portfolio Review (60 min): A deep dive into selected projects to understand your design process, decision-making, and impact. Functional Whiteboard Exercise (75 min): A collaborative problem-solving session to see how you approach ambiguity and work through complex UX challenges.

Leadership Interview (30 min): A conversation focused on team fit, leadership maturity, and your approach to cross-functional collaboration. Depending on the team and role, we may add an additional conversation to explore specific areas or ensure clarity on team alignment