Sr Customs Learning Specialist, Amazon Customs, Trade Learning & Development
Amazon.com Services LLC•5h ago
United StatesHybrid$23–$37Full-timeMid Level5+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Learning Development
- The Sr. Training Specialist is a customs-focused learning and development role responsible for designing, delivering
- improving training programs for Amazon's broker operations workforce. The position leads onboarding and upskilling through blended learning—remote instructor-led, in-person
- hands-on training—while using data-driven assessments to measure effectiveness and identify skill gaps. Serving as a customs subject matter expert, the specialist transforms complex regulatory concepts (HTS, PGA, in-bonds, duty statements) into engaging learning experiences that drive operator accuracy and compliance. Over 50% of the role is dedicated to content development and delivery, with emphasis on continuous improvement and cross-team collaboration. The ideal candidate brings 5+ years of customs operations and/or training experience, holds or is pursuing a Customs Broker License or CCS certification
- demonstrates proven ability to modernize programs in response to evolving regulations. This role is critical to scaling operator readiness as the team grows. Key job responsibilities
- Innovate and lead training project directives and timelines while offering solutions to training needs variances
- Facilitate operational training for Broker Operations Partners via blended learning experience comprised of remote instructor led training (VILT), in-person, and hands-on training
- Conduct ongoing assessments of learning performance via data-driven approaches
- Identify gaps in existing learning content; Innovate, create, and test new training materials that close critical skill and knowledge gaps
- Manage classroom instruction, performance and reporting, providing subject matter expertise in areas of content specialties Key skills:
- Understanding of brokerage incident and escalation functions.
- Proficient in and able to explain customs, in-bonds, duty statements, etc.
- Experience in or with International Logistics, Cross-Border Transportation and Supply Chain, or US Customs rules and regulations.
- 1+ year as a Licensed Customs Broker or has Customs experience with a willingness to taking the Customs Brokerage or Certificate (CCS) license exam.
- Effective written and verbal communication skills, with stakeholders and leadership.
- Client-focused and team-oriented
- Bachelor's degree or equivalent - Experience in Trade Compliance and/or Supply Chain industry, i.e. as customs agent/officer, compliance specialist, or customs operations
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 23.00 - 37.00 USD hourly
Required skills
CustomsInternational LogisticsCross-Border TransportationSupply ChainExcel