Sr. Delivery Practice Manager, AWS Professional Services India

AWS ProServe IN - Karnataka•1h ago

IN, KA, BengaluruOnsiteFull-timeSenior Level15+ yrs exp

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Delivery Manager

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. We're looking for an Engagement Management Delivery Practice Manager to lead our Professional Services (ProServe) India Engagement Management practice. This leader will oversee the delivery of complex, transformational customer engagements across our largest and most strategic enterprise customers, hire and develop bar-raising talent, build effective organization-wide relationships, and engage customers and C-level executives to provide delivery thought leadership, support pre-sales, steer in-flight projects, and ensure delivery exceeds customer expectations. The ideal candidate is an experienced people leader with deep technology consulting expertise, a background in leading program delivery teams and strategic transformation programs, and experience supporting business development. We look for a leader who is passionate about building an environment where builders thrive and grow their careers
a leader who thrives in an agile, fast-paced, growth environment, insists on incredibly high standards, and can dive deep to get the job done. In this capacity, you will be based in Bengaluru or Mumbai and are expected to travel 40% of the time. You will report to the India ProServe Delivery Leader and guide your direct team of Engagement Managers. Key job responsibilities Key job responsibilities
Lead and develop a team of Engagement Managers capable of successfully managing diverse cloud transformation programs in AI, data, migration, modernization and security.
Implement and enhance mechanisms to improve delivery quality and engagement manager productivity; Provide thought leadership in engagement methodologies and best practices adoption.
Serve as strategic advisor to C-suite executives, leading steering committees and executive engagements.
Own customer escalations, feedback, corrective actions, and learnings to drive customer satisfaction
Navigate complex escalations with executive temperament, transforming challenges into relationship-strengthening opportunities
Participate in business development, pre-sales, and contract negotiations
Collaborate with local, regional, and global teams to design and implement cloud programs
Effectively communicate delivery portfolio health and status to Sr. Stakeholders internally and externally. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path
includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home
is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Bachelor's degree in Computer Science, Math
a related field - Knowledge of compliance and security standards across the enterprise IT landscape - Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility - Experience in leading complex, large-scale, IT, technical or engineering programs - Experience with Agile or other program management methodologies - Experience in technology/software sales, pre-sales
consulting - Experience building and scaling technical and/or consulting teams of 30+ members. - Track record working with various delivery models including Fixed Price and Time & Material. - 15+ years of experience in software and cloud consulting
Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP) - degree in advanced technology
10+ years of cloud architecture and solution implementation experience - Experience building, managing and coaching a team in a high-growth environment - Experience managing and delivering large-scale enterprise IT projects - PMP, Prince2, PgMP, SAFe or SCRUM/Agile certification Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required skills

AWSAgilePMPPrince2PgMPSAFeSCRUM