Hardware Support Engineer, Robotics Technical Services
Amazon.com Services LLC•4h ago
United StatesOnsiteFull-timeMid Level2+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Tech Support EngineerRobotics EngineerIt Support
- Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Robotics Technical Services (RTS). We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The RTS Field Support team provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology. In this role, you serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support
- drive continuous improvement initiatives across Amazon's fulfillment network. You will establish standard operating procedures, performance metrics
- feedback mechanisms that enable the RTS team to scale effectively. Working closely with technical support teams and regional support managers, you will build a cohesive organization responsible for the safety, reliability
- performance of emerging robotics technology. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential. Key job responsibilities - Provide on-site support for new product implementations, upgrades, hardware audits
- troubleshooting for advanced robotics systems - Partner with site-level RME teams to maximize advanced robotics system performance - Identify, analyze
- resolve mechanical and system issues across the RTS product suite - Design and implement electro-mechanical tools, fixtures
- diagnostic solutions to minimize troubleshooting and machine downtime - Develop and implement proactive monitoring tools to measure safety, reliability
- performance of advanced robotics systems - Create escalation processes, standard operating procedures
- preventative maintenance protocols for the RTS product suite - Design and lead training sessions and develop training content for on-site RME teams - Develop and implement spare parts management systems and processes - Produce performance reports and provide "voice of the customer" feedback to development and support teams - Up to 50% travel expected A day in the life Your day begins by reviewing system performance reports for your region. Perhaps the metrics dashboard revealed unusual performance at a NJ facility or spare parts dropped below threshold at a NY site. You analyze metrics to identify trends and risks, developing de-risking actions for leadership's weekly business review. You troubleshoot with RME technicians via video, walking them through diagnostic procedures. On-site, you conduct hardware audits for new deployments, gathering customer feedback. Afternoons include designing tools, optimizing processes
- coordinating with regional managers on scaling strategies. Throughout, you're the critical link between field technicians and engineering teams. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment
- job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental
- Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences
- skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team RTS Field Hardware Support Engineers (FHSE) ensure that our customers—site Reliability and Maintenance Engineers—are equipped to independently maintain Amazon Robotics technologies. Our team achieves this by identifying deficiencies, communicating risk
- proposing mitigation strategies. Our hands-on approach to testing, troubleshooting
- investigating puts us in the shoes of operators and technicians in the field. We work backwards from these insights to satisfy engineering requirements, partnering with safety, hardware, software
- cross-functional support teams.
- Experience working in a 24/7 production environment - Experience troubleshooting and debugging technical systems
- experience in development or technical support - Experience communicating with customers, technical, regulatory, business teams
- management to collect requirements, describe product features
- technical designs - Bachelor's degree in Mechanical or Electrical Engineering or a related field
- Master's degree in mechanical engineering, electrical engineering, material science, physics or equivalent
- MS degree - Experience in data science, business analytics, business intelligence
- similar experience in big data environments - Experience in PLC based controls design, development, implementation and support Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, MA, North Reading - 82,400.00 - 144,100.00 USD annually
Required skills
RoboticsMechanical EngineeringElectrical EngineeringTroubleshootingData SciencePLC