Senior Business Development Manager
Freshworks•4h ago
Bengaluru, inOnsiteFull-timeMid Level2+ yrs exp
Top focus
Business Ops ManagerBusiness AnalystHr Business Partner
- Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use
- quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global
- Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.
- Impact you can create At Freshworks, we build software that delights businesses and their customers. As an Account Development Lead, you won't just follow a script—you will act as the strategic vanguard of our regional expansion. Operating in a fast-paced, high-growth environment, your learning agility will allow you to quickly master our diverse product suites and translate technical capabilities into high-impact business solutions. By driving our outbound engine, you will: Accelerate Predictable Revenue: Transform cold accounts into a high-velocity sales pipeline by identifying, researching
- opening doors within strategic enterprise accounts. Elevate the Brand: Act as the face of Freshworks, executing creative, tailored multi-channel campaigns that capture the attention of high-profile executive personas. Bridge Strategy and Execution: Partner cross-functionally with Marketing, Product
- Account Executives, feeding real-world market intelligence back to the business to sharpen our Go-To-Market strategies. Master Complex Ecosystems: Rapidly adapt to changing regional nuances and market dynamics, ensuring our positioning remains relevant and highly competitive. R&R Strategic Prospecting & Pipeline Generation: Conduct deep, rigorous research on target accounts within your assigned region to map stakeholder hierarchies and build a healthy, sustainable sales pipeline. Advanced Opportunity Qualification: Move beyond basic transactional calling by leveraging advanced sales qualification frameworks ( BANT, MEDDIC ) to rigorously evaluate prospect needs, pain points, budget
- decision-making structures. Multi-Channel Outbound Execution: Initiate high-impact conversations with economic buyers and decision-makers through structured cold calling, social selling
- highly creative personalized email campaigns. Cross-Functional Collaboration: Partner closely with regional Account Executives to ensure seamless opportunity handoffs, co-develop account-penetration strategies
- align on pipeline goals. Product Pitching & Presentation: Confidently present Freshworks’ product capabilities via compelling custom demonstrations and presentations, mapping software features directly to corporate pain points. Data Hygiene & Operational Excellence: Meticulously update CRM records, capture precise minutes of meetings, track core sales metrics
- use data to continuously optimize your daily sales activities.
- Skills Learning Agility & Tech Curiosity: A natural curiosity and proven ability to rapidly learn complex SaaS technologies, internalize product architectures
- adapt to evolving product lines. Adaptability & Resilience: High emotional intelligence with the psychological stamina to handle rejections, manage multiple competing priorities
- thrive in a fluid, performance-driven environment. Consultative Framework Mastery: Mastery of active listening and open-ended questioning techniques to peel back operational layers, identify hidden customer pain points
- apply BANT/MEDDIC criteria naturally. Cross-Functional Communication: Exceptional written and oral communication skills, with the ability to build rapport effortlessly with internal stakeholders, cross-functional peers
- C-level prospects. Modern Sales Stack Fluency: Highly proficient in leveraging standard prospecting intelligence tools (e.g., LinkedIn Sales Navigator, ZoomInfo, DiscoverOrg) and modern CRM architectures to maximize outbound efficiency. Regional & Cultural Nuance Awareness: A sharp understanding of regional market dynamics and buyer psychology to tailor communication styles across diverse territories. Qualifications Professional Experience: 2 to 7 years of successful, customer-facing experience in a sales, business development
- inside sales role. Domain Background: Prior experience operating within a B2B SaaS product company or a relevant fast-paced technology domain is highly preferred. Work Setup: Full willingness and commitment to working in-office 5 days a week to foster high collaboration, real-time mentorship
- team energy. Proven Track Record: A documented history of consistency in meeting or overachieving outbound pipeline quotas, activity metrics
- revenue targets. Core Competency: Strong foundational capability in running executive presentations, executing high-volume cold outreach
- maintaining meticulous administrative pipeline accuracy.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose
- passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions
- ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities
- business. Fresh vision. Real impact. Come build it with us.
Required skills
SaaSSalesCRMB2BMarket ResearchData AnalysisSales StrategyCold CallingPresentation SkillsAccount Management