Operations Associate, Australia

• About Eucalyptus
• We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.
• Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.
• Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support
• clinician-led care from prescribers, nurses, health coaches, pharmacists
• dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
• Our Growth Story:
• 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global
• Supported over 350k patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
• About the role (What you’ll be doing)
• This role exists to build the operational engine that enables Patient Operations to scale with quality, speed
• impact. You’ll turn ambiguity into structure and insight into execution - shaping how we serve patients globally.
• For example, you might identify systemic backlog drivers and design a capacity attack plan to eliminate them within weeks
• build automated reporting that gives leadership real-time visibility into performance
• or map the full patient journey and implement governance that measurably improves CSAT and NPS.
• Autonomous problem-solving. You’ll tackle some of the toughest operational challenges in the business, including ticket backlogs, system/process building and experience/cost analysis.
• Drive operational excellence. Identify gaps in current processes and implement innovative solutions. Build business cases and execute automation, self-serve
• AI initiatives that improve efficiency, quality
• Build and enhance systems. Build world-class systems and processes for workforce planning, reporting automation and process design.
• Drive continuous improvement. Create a culture of continuous improvement in our offshore teams. Establish governance, performance standards and continuous improvement loops.
• Champion our patients. Strengthen Patient Voice through journey mapping, feedback systems (CSAT/NPS), and impact analysis
• Grow team engagement. Improve team experience, satisfaction and retention.
• Cultivate strong cross functional relationships. Partner cross-functionally (Analytics, UK Ops, People, Product, Patient Operations, Learning & Knowledge Management) to implement structural improvements
• About you (Who you are)
• 1–3 years of experience in consulting, strategy, operations, or a fast-paced startup
• Highly proactive and ownership-driven - you identify what needs to be done and move
• Strong analytical and structured problem-solver, comfortable with data and ambiguity
• Experienced working cross-functionally and driving initiatives from idea to implementation
• Clear, concise communicator with strong project management instincts
• Thrive in fast-paced, high-accountability environments and care about making a real impact in healthcare
• You’re happy to join us 3 times a week in our CBD office in Sydney (Hybrid)

Nice To Have

• Exposure to automation / AI initiatives
• Background or training in nutrition
• Why join Eucalyptus?
• Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health.
• Here’s what makes joining Euc unique:
• Competitive compensation - Base salary of $75,000 – $100,000 AUD + super (depending on experience), with equity for everyone so you share in our success.
• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics
• geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.
• What’s ahead in Australia?
• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany
• Japan, collaborate with teams in the Philippines and South Africa
• explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Be an owner - Equity for everyone means you share in our success.
• Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.
• At Eucalyptus, we value individuals from all backgrounds, experiences
• we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
• At Eucalyptus, we value individuals from all backgrounds, experiences
• we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people
• every application is reviewed by a member of our recruitment team.