Technology Configuration & Support Analyst

Caterpillar•2h ago

Chennai, Tamil NaduOnsiteFull-time

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Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers
future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers
we work and live. Together, we are building a better world, so we can all enjoy living in it. Responsibilities
Expand base configuration data into a complete, structured
scalable model by capturing all relevant variations such as product or system variants, version changes, feature combinations
service or subscription options. Ensure the configuration model is complete in coverage, logically consistent across all combinations
traceable for validation and future updates.
Define logic to accurately identify the current configuration of a system and determine valid upgrade or enhancement paths. Develop structured rule sets that capture compatibility logic, constraints, dependencies
valid upgrade pathways
prepare this logic for integration into automated decision and recommendation engines.
Build and maintain a working prototype of the recommendation engine using Excel or similar tools. Translate configuration data and rule logic into clear input-to-decision-to-recommendation flows, perform scenario-based validation including edge cases
ensure the prototype serves as a validated reference model for downstream system implementation . ,
Continuously update and maintain compatibility data to reflect product changes, feature updates
evolving technologies. Ensure strong alignment between the configuration model and the real-world system state, prevent data drift
maintain ongoing accuracy, consistency
reliability over time.
Provide advanced support for TechAdvisor-related issues by diagnosing and resolving incorrect recommendations, data inconsistencies
logic defects. Perform structured root cause analysis across data, logic
system layers while ensuring end-to-end ownership of issue resolution. Create and maintain knowledge articles and standard operating procedures to support operational efficiency and knowledge reuse
enable proactive system reliability through monitoring, alerting, log analysis
continuous improvement initiatives.
Support creation of the base database containing technology product combinations and expand that database to cover applicable Caterpillar machine and engine models, as well as non-Caterpillar machines where relevant.
Support development of the user journey required to add new products into the dealer web tool and assist in validating developed or expanded data to maintain accuracy.
Work with Product Owners, Project Managers, Service Analysts, and development teams to analyse bugs, align delivery schedules with database readiness, improve product performance, and implement enhancements.
Train development teams on machine systems and configuration logic, develop knowledge bases and FAQs for support activities, document support issues and resolutions, assist with dealer and customer sales-related queries, and maintain technical liaison across matrix owners and technology product groups. Degree Requirement Degree required . Bachelor’s degree in Engineering , Computer Science, or a related field is preferred. Associate Degree is required . Skill Descriptors Industry Knowledge Knowledge of configuration modelling concepts across systems, products, and services
ability to apply product, technology, and domain understanding to define accurate and scalable compatibility models . , Level: Working to Extensive Experience
Understands configuration modelling concepts across systems, products, and services.
Interprets how configuration decisions impact safety, automation, and productivity outcomes.
Applies knowledge of product versions, features, and service combinations.
Demonstrates working knowledge of machine, engine, telematics, and related product ecosystems.
Maintains awareness of evolving technologies, releases, and adjacent products.
Understands how technology enablement decisions affect customer and dealer outcomes . , Problem Solving Knowledge of structured problem-solving approaches
ability to identify , analyse , and resolve issues across data, logic, and operational layers. Level: Extensive Experience
Diagnoses root causes of incorrect recommendations across data, logic, and system layers.
Identifies gaps and inconsistencies in configuration models.
Develops structured solutions to improve accuracy and reliability.
Analyses dependencies, constraints, and risks when evaluating resolution paths.
Applies systematic troubleshooting to defects, bugs, and data integrity issues.
Drives corrective actions that improve long-term system stability and quality. Software Development Life Cycle Knowledge of software development life cycle
ability to translate business and logic requirements into structured inputs for delivery and support iterative refinement . , Level: Working Knowledge
Translates configuration logic into structured requirements for implementation.
Supports validation and iterative improvements.
Understands lifecycle dependencies between modelling, implementation, and release.
Works with delivery teams to align logic readiness with development needs.
Participates in refinement based on issues, feedback, and evolving requirements.
Ensures delivered outputs remain aligned to intended logic and business use . , Software Product Testing Knowledge of software product testing
ability to validate recommendation outputs and ensure logic behaves correctly across scenarios. Level: Working Knowledge
Validates recommendation outputs across scenarios.
Ensures consistency across combinations and edge cases.
Identifies mismatches between expected and actual results.
Supports testing of logic, usability, and recommendation accuracy.
Uses structured validation to reduce downstream defects.
Contributes to quality readiness before deployment or release. Application Development Tools Knowledge of application and system development tools
ability to use modelling tools effectively to develop and validate recommendation logic. Level: Working to Extensive Experience
Uses Excel or similar tools to model decision logic and recommendation flows.
Structures and validates complex data relationships.
Supports implementation improvements with development teams.
Understands strengths and limitations of modelling and validation tools.
Applies tooling to improve accuracy, traceability, and maintainability.
Supports enhancements to tools, templates, and modelling approaches. Programming Knowledge of relevant programming and logic concepts
ability to understand rule-based logic, data transformations, and implemented behaviour in downstream systems. Level: Working Knowledge
Understands rule-based logic and data transformations.
Supports downstream system implementation.
Reviews logic implementation for correctness.
Interprets how rules behave within technical systems.
Collaborates with developers to refine logic outcomes.
Understands how automation or scripts can support repeatable tasks. Technical Troubleshooting Knowledge of technical troubleshooting approaches, tools, and techniques
ability to resolve issues affecting recommendation accuracy, usability, and reliability . , Level: Extensive Experience
Performs root cause analysis across data, logic, and systems.
Resolves incorrect outputs and ensures production reliability.
Diagnoses and corrects data inconsistencies that affect recommendations.
Coordinates resolution across technical and functional stakeholders where needed.
Documents issues, fixes, and learnings for reuse.
Prevents recurrence through validation, governance, and continuous improvement . , Required Experience
4–7 years of experience in data modelling, configuration management, analytics, or rule-based systems.
Strong hands-on experience with Excel for modelling and validation.
Experience troubleshooting and resolving system or data issues.
Experience working with cross-functional teams.
Strong knowledge of Caterpillar machine , engine , and telematics product lines.
Knowledge of web-based tool or application development.
Experience building and expanding product or configuration databases.
Experience collaborating with Product Owners, Project Managers, and Service Analysts.
Experience analysing bugs from internal teams and customers.
Experience validating and maintaining data accuracy.
Strong written documentation capability and the ability to learn new technologies and product domains quickly . Desired Experience
Experience with recommendation engines or decision systems.
Exposure to configuration modelling or compatibility frameworks.
Experience with automation or process optimisation .
Knowledge of competitor machines and products.
Exposure to site operations.
Knowledge of aftermarket parts, marketing, or kitting.
Strong learning mindset to stay current with evolving technologies. Success Criteria
High accuracy and reliability of recommendations.
Complete and scalable compatibility coverage.
Reduction in incorrect recommendations and incidents.
Faster diagnosis and resolution of issues.
Reduced manual effort through automation.
Strong stakeholder confidence in system outputs. Posting Dates: June 19, 2026 - June 25, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community .

Required skills

Excelconfiguration modellingproblem solvingsoftware development life cyclesoftware product testing