Technical Support Engineer II, Division IT team
Amazon.com Services LLC•2h ago
United StatesOnsite$90.4K–$158.2KFull-timeMid Level4+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Tech Support Engineer
- Amazon is building the future of manufacturing and industrial operations, combining robotics technology with world-class software engineering to deliver AI-native solutions at unprecedented scale. We're pioneering high-performance, low-latency systems ( Key job responsibilities IT exists to accelerate development and enable scaled manufacturing. You will be working to establish a departmental IT team from the ground up, setting the standard for high quality IT support of endpoints and business systems. - Serve as the primary IT desktop support and escalation for software engineering, applied science, robotics R&D
- manufacturing operations. - Communicate confidently with senior leadership and stakeholders at varying levels. - Implement, maintain
- optimize IT infrastructure including network architecture, compute systems, audio/video
- end-user devices, ensuring availability and performance. - Escalate issues appropriately to engineering teams. - Partner with external stakeholders and internal Amazon teams when cross-functional coordination is required. - Lead and manage site and cross-functional IT projects as a single point of contact, keeping stakeholders informed of progress and maintaining project documentation. - Provide direction, mentoring
- training to junior IT Support Technicians. - Contribute to the on-call schedule covering your site and regional node for high-severity incidents.
- 4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings
- Knowledge of distributed applications/enterprise applications - Knowledge of UNIX/Linux operating system Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, MA, N.Reading - 90,400.00 - 158,200.00 USD annually
Required skills
technical supportscriptingtroubleshootingdebuggingagileUNIXLinux