Technical Operations Team Lead (US)

• CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators
• border protection teams to act faster, adapt rapidly
• stay ahead of evolving threats.
• CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel
• Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle
• London. For more information, please visit www.chaosinc.com .
• Role Overview
• Technical Operations at CHAOS sits at the intersection of technology and real-world mission environments — integrating hardware and software, diagnosing complex system issues
• ensuring CHAOS systems operate flawlessly in the field.
• As Technical Operations Team Lead, you will manage, mentor
• develop a team of Technical Operations Engineers while remaining hands-on in the field. You will help scale how the mission team deploys by building the SOPs, support practices
• technical standards that make deployments repeatable

Responsibilities

• Manage, mentor, and develop Technical Operations Engineers through onboarding, coaching, and performance feedback.
• Help build the SOPs, runbooks, escalation processes, and diagnostics that make deployments and support repeatable.
• Deploy alongside your team — integrating CHAOS systems with customer infrastructure and debugging complex edge issues.
• Serve as the senior escalation point for complex hardware, software, and networking issues, leading incident response and root-cause analysis.
• Advise internal and customer teams on operational use and best practices, and communicate technical status to key customers.
• Capture operational feedback and partner with engineering to drive reliability and product improvements.
• Travel (typically up to 25%) to customer and test sites for deployments, escalations, and mission support.
• Minimum Requirements
• Strong technical foundation with a degree in Engineering, Computer Science, Physics, or related field — or equivalent hands-on experience.
• Proven experience leading technical teams in field engineering, technical operations, systems integration, or similar — as a formal manager or established team lead.
• Deep familiarity with Linux environments; comfortable with SSH, networking tools, and system-level debugging.
• Track record of delivering complex hardware/software deployments in customer environments.
• Experience integrating or maintaining hardware or sensor systems, with an understanding of networking protocols and hardware interfaces.
• Proficiency in at least one scripting or programming language (Python, Bash, or similar).
• Excellent communication skills — able to represent technical operations to customers, executives, and engineers with clarity and composure.
• Willingness and enthusiasm for travel and on-site technical work.
• Preferred Requirements:
• Experience building a team or function from an early stage — defining processes and scaling operations.
• Background in defense, aerospace, or other mission-critical environments; experience working directly with military or government operational users.
• Understanding of RF systems, SDRs, or radar technologies.
• Familiarity with telemetry, data integration, or IoT-style architectures, and with cloud and edge computing environments (Docker, Azure, AWS, etc.).
• Active US security clearance, or eligibility to obtain one.
• Why CHAOS?
• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits : 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 350 employees and counting across 5 global offices
• The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity
• benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.
• Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.
• #LI-onsite