Manager, Construction Management, WWRGD - Operations Support
Amazon.com Services LLC•2h ago
United StatesOnsiteFull-timeManager Level6+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Operations ManagerBusiness Ops ManagerRevenue OperationsPeople OperationsCustomer Support Manager
- The Operations Support team within Amazon's Worldwide Grocery Retail Growth & Development (WWRGD) organization is seeking a Manager, Construction Management to join their team. This is an exciting opportunity for a fast-paced, results-driven leader to own the day-to-day execution of equipment on demand management across our entire fleet. Manager, Construction Management for the PERF (Project and Equipment Request Form) program, you will lead like-for-like equipment replacements, breakroom and restroom refreshes
- end-to-end equipment procurement and project delivery. You’ll drive operational excellence, serve as the primary face of the program for Operations stakeholders
- play a critical role in delivering exceptional store experiences at scale. Key job responsibilities - Program Execution: Lead and manage PERF intake, processing
- completion workflows to meet annual targets (2,500+ completions in 2026). - Team Leadership: Supervise and develop a team of associates responsible for equipment requests, procurement coordination
- project execution. - Stakeholder Collaboration: Partner with store leaders, construction teams, procurement
- project management to ensure seamless equipment on demand delivery. - Process Improvement: Identify and implement process efficiencies, including AI integration for PERF intake and execution phases. - Fleet Support: Ensure day-to-day equipment needs are met across the entire store fleet, prioritizing urgent requests and managing workload distribution. - Performance Management: Track KPIs, monitor team productivity
- report progress against program goals. - Vendor Management: Coordinate with vendors and suppliers to ensure timely delivery and installation of equipment. - Quality Assurance: Ensure all equipment replacements and installations meet company standards and specifications. - Communication: Provide regular status updates to stakeholders with clear concise communications to the business and the larger WWRGD organization. A day in the life The Team Leader drives daily execution of the PERF program by triaging urgent equipment requests, leading standups with 5 Construction Project Managers II
- conducting 1:1 coaching sessions focused on PO development and quote review excellence. The role requires regular status updates to WWRGD leadership, communication with Sr. Operations Leaders across all 6 Operating Areas, vendor coordination
- advancing AI-driven process improvements—all while maintaining pace toward 2,500+ annual completions and delivering an exceptional customer experience at every store. About the team Team Mission: To deliver exceptional store experiences by executing strategic remodels, managing equipment replacement through the PERF platform
- implementing innovative solutions that support store operations while maintaining brand standards and merchandising excellence across the entire fleet. Team Vision: To be the trusted execution partner that addresses space optimization and supports the evolution of Ecommerce and automation creating best-in-class retail environments that delight customers and empower store teams through innovative, efficient
- scalable solutions Team Tenets: - Customer Obsession - Every project decision prioritizes enhancing the store experience for customers and store teams. - Operational Excellence - We deliver projects on time, on budget, with minimal disruption to store operations. - Think Big - We leverage AI and modern tools to scale our impact and improve efficiency - Collaborative Partnership - We work as trusted partners with store leaders, Area leadership, Ecommerce, merchants and WWRGD teams. - Deliver Results- We maintain consistent brand integrity and merchandising standards across all initiatives. - Bias for Action - We respond quickly to store needs while maintaining quality and strategic alignment.
- Experience in managing multiple, competing priorities simultaneously - Knowledge of project management tools - 5+ years of direct people leadership experience - 6+ years of experience in facilities management, equipment on demand management
- retail operations - Experience working cross-functionally with construction, procurement
- store operations teams
- Experience in creating process improvements with automation and analysis - Bachelor's degree in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering - Experience in retail or grocery store environments - Familiarity with equipment procurement processes and vendor management - Experience in strategic initiatives, remodels
- rollout programs - Knowledge of store equipment categories (food service, breakroom, restroom, etc.) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, IL, Chicago - 122,000.00 - 165,000.00 USD annually USA, NY, Jersey City - 134,200.00 - 185,000.00 USD annually USA, TN, Nashville - 109,800.00 - 156,500.00 USD annually USA, TX, AUSTIN - 122,000.00 - 165,000.00 USD annually USA, WA, Seattle - 122,000.00 - 165,000.00 USD annually
Required skills
Project ManagementFacilities ManagementVendor ManagementProcess ImprovementConstruction Management