Program Manager - Culture & People Development
Twitch•5d ago
United StatesHybridFull-timeMid Level4+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Program Manager
- About Us
- Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking
- more. It is where thousands of communities come together for whatever, every day.
- We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate
- smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X
- discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process.
- About the Team
- The Culture, People Development & People Analytics team shapes Twitch’s internal culture where everyone can grow, connect
- do their best work. We lead learning and development programs, inclusive employee experiences
- people analytics for a ~1,000 person hybrid organization. Our vision is to build tailored, data-informed people programs that drive growth, belonging
- productivity across every level of the company. We're a small, high-impact team entering an exciting chapter: expanding our role in AI learning enablement while continuing to deliver the in-person and virtual experiences that define Twitch's culture. If you're energized by building in a fast-paced environment where your work is visible, varied
- directly tied to how people experience their jobs, this is the team for you.
- About the Role
- This is a Program Manager role that serves as an individual contributor on the Culture & People Development team, reporting to the Director of Culture, People Development & People Analytics. The role is Bay Area-based with expected onsite responsibilities in our San Francisco office. Your time will be split between two focus areas: (1) learning enablement, with an emphasis on AI upskilling and change management
- (2) workplace culture and learning experiences delivered across hybrid, virtual
- in-person formats. You will own and evolve an existing program portfolio focused on supporting our individual contributors and cross-functional teams while also building new initiatives where the strategy may not yet be defined.
- You Will:
- Partner with cross-functional leaders to design learning experiences that accelerate skill development and support change management across the company, with a particular focus on AI.
- Own end-to-end management of a hybrid culture and learning portfolio, including vendor-delivered workshops, "by request" team learning sessions, and flagship in-person events at our San Francisco HQ.
- Create and iterate on program communications, learner-facing content, and learning platform materials that drive visibility and engagement.
- Define success metrics, drive timely decisions, and proactively identify and mitigate risks to keep programs on track and continuously improving.
- You Have:
- 4+ years in program management, learning & development, talent development, or a related people/HR function
- Bachelor's degree or equivalent professional experience
- Hands-on experience with AI tools in a professional context (we'll ask you about this!)
- Experience managing cross-functional projects from inception to completion where the business problem or solution may not be fully defined
- Ability to manage concurrent people programs with unique audiences and competing timelines while proactively clearing blockers
- Experience planning and delivering hybrid and in-person learning experiences, with a history of using data to measure program effectiveness and inform improvement
- Strong written, visual, and verbal communication skills, with the ability to transform requirements into clear documentation, compelling content, and regular stakeholder updates
- Ability to facilitate engaging learning environments, ask probing questions that surface stakeholder needs, and dive deep into root causes and motivations
- Bonus Points
- Experience with instructional design tools and/or learning management systems (Articulate Rise, Canva, and Workday Learning is a plus!)
- Experience managing vendor relationships end-to-end: procurement, contract renewals, and ongoing partnership management
- You watch, stream, or are genuinely curious about Twitch, gaming, or live entertainment
- Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Job ID: TW9202
- The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
- US, CA, San Francisco
- $81,600 — $142,800 USD
- Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Twitch values your privacy. Please consult our Candidate Privacy Notice , for information about how we collect, use, and disclose personal information of our candidates.
Required skills
program managementlearning and developmentAIchange managementdata analysisinstructional designlearning management systems