Network Engineer - Software TAC

Job Description

What You’ll Do

• Key Responsibilities Provide technical support for networking and ClearPass-related issues to global customers Troubleshoot wired and wireless network connectivity and authentication issues Work on access control problems involving 802.1X, RADIUS
• guest authentication Analyse logs, configurations
• basic packet captures for troubleshooting Document issues, troubleshooting steps
• resolutions in ticketing tools Collaborate with senior engineers for escalations and complex cases Follow defined processes and SLAs in a 24x7 support environment Required Skills & Knowledge Strong understanding of networking fundamentals: OSI Model and TCP/IP IP addressing and subnetting ARP, DHCP, DNS VLANs and switching basics Routing fundamentals (basic static routing) Broadcast, multicast
• unicast traffic STP and link aggregation basics Basic understanding of: Network authentication concepts (AAA, 802.1X, RADIUS) Network security fundamentals Wireless networking basics Basic Active Directory and LDAP awareness Basic Linux knowledge: Command-line usage Log navigation and troubleshooting basics Strong analytical and troubleshooting skills Good verbal and written communication skills Ability to work in a structured support environment Preferred Skills (Good to Have) Exposure to Network Access Control (NAC) or ClearPass (internship / project / training) Certifications such as CCNA / CWNA / RHCSA or equivalent Basic knowledge of Wireshark or packet capture tools Basic scripting exposure (optional) What you need to bring: Experience Typically, 0-2 years’ experience.
• Education Bachelor’s degree in any discipline (B.E./B.Tech, B.Sc, BCA, B.Com, BBA, BA, etc.) Candidates with networking training, certifications, internships
• strong technical aptitude will be preferred Work Schedule This is a 24x7 global support role Requires working in rotational shifts, including nights, weekends
• public holidays Flexibility to support global customers across US / EMEA / APAC time zones This is a Hybrid working role based in Bangalore/Chennai Soft Skills Strong customer service orientation Problem-solving mindset and eagerness to learn Ability to work in a team environment Strong attention to detail and documentation quality Ownership and accountability in resolving issues What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are.
• We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
• We know varied backgrounds are valued and succeed here.
• We have the flexibility to manage our work and personal needs.
• We make bold moves, together, and are a force for good.
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• Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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