Manager, Investor Services

• About Upstart
• At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation
• advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
• As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice
• every contribution moves us closer to a world where credit never stands between people and their financial progress.
• We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions
• moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area
• New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.
• If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.
• The Team:
• Upstart's Investor Services team partners with institutional investors that provide the capital powering Upstart's lending platform, ensuring they can efficiently purchase, fund
• manage investments across Upstart's growing suite of products. The team oversees the end-to-end investor lifecycle, including diligence, onboarding, loan sales, investor operations
• new product readiness
• partnering across Capital Markets, Product, Engineering, Legal, Operations, Treasury
• Compliance teams to deliver a seamless investor experience.
• As the Investor Enablement Operations Manager, you will serve as the operational backbone of the team, driving execution across complex cross-functional initiatives, improving operational governance
• helping scale the processes that support Upstart's investor platform. This role is ideal for a highly organized operator who enjoys solving ambiguous problems, driving alignment across teams
• building systems that improve how work gets done.
• How you’ll make an impact:
• Drive execution across strategic Capital Markets initiatives, ensuring workstreams remain coordinated, on track, and aligned across multiple teams.
• Own operational governance by improving visibility, accountability, prioritization, and execution across diligence, onboarding, loan sales, investor operations, and new product readiness.
• Lead cross-functional programs involving Capital Markets, Product, Engineering, Legal, Operations, Treasury, and Compliance to deliver investor-facing initiatives successfully.
• Manage investor-impacting operational escalations, identify risks early, remove blockers, and drive timely resolution.
• Design and implement scalable operating mechanisms, processes, and governance frameworks that improve organizational efficiency and reduce execution risk.
• Partner with leadership to improve operational readiness for new investors, products, partnerships, and strategic business initiatives.
• Identify opportunities for automation, AI adoption, and process improvement to increase organizational leverage and reduce manual work.
• Develop reporting, metrics, and operating cadences that improve decision-making and provide greater visibility into organizational health

What We’re Looking For

• Minimum qualifications:
• 5+ years of experience in operations, program management, business operations, strategic operations, investor operations, or a related field.
• Demonstrated success leading complex cross-functional initiatives involving multiple stakeholders and competing priorities.
• Experience driving operational execution, managing escalations, and improving business processes in a fast-paced environment.
• Strong organizational, analytical, and problem-solving skills with the ability to navigate ambiguity and drive outcomes.
• Proven ability to influence stakeholders and build alignment without direct authority.
• Excellent written and verbal communication skills, including experience communicating with senior leaders and cross-functional partners.
• Experience balancing strategic thinking with hands-on execution

Preferred Qualifications

• Experience in fintech, financial services, banking, lending, Capital Markets, or investor operations.
• Experience partnering closely with Product and Engineering teams to launch new products or improve operational workflows.
• Experience building operating cadences, governance frameworks, dashboards, and reporting mechanisms.
• Experience managing operational readiness, partner onboarding, or large-scale cross-functional implementations.
• Experience leading process transformation, operational excellence, or organizational scaling initiatives.
• Familiarity with loan sales, investor onboarding, investor diligence, servicing operations, or secondary market activities.
• Experience leveraging AI tools (i.e. ChatGPT, Glean, Claude, Delphina, or similar) to improve productivity, analysis, documentation, and operational execution.
• Position location - This role is available in the following locations: Remote
• Time zone requirements - West Coast (PST/PT) hours strongly preferred.
• Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role
• most teams meet once or twice per quarter for 2-4 consecutive days at a time.
• #LI-REMOTE
• #LI-NotApplicable
• #LI-MidSenior
• At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience
• relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
• In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
• United States | Remote - Anticipated Base Salary Range
• $146,700 — $203,000 USD
• What you'll love
• At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage for added financial security
• Paid time off, sick leave, and company holidays, in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
• For roles based in Canada, please note that we are not currently able to hire in Quebec.
• Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.
• If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing
• otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com
• https://www.upstart.com/candidate_privacy_policy