Logistics Specialist

• As a Logistics Specialist at SumUp, you will support logistics operations across Amazon and other e-commerce channels, proactively tracking order flows, resolving issues/blockers, inventory accuracy
• returns handling to maintain a high customer experience. You will work cross-functionally with sales teams, PMOs, customer service
• B2B partners - managing expectations, addressing issues proactively
• communicating logistics updates clearly. Lastly, you will develop proactive routines to anticipate and resolve transport and delivery issues before they impact operations.
• The role is based on-site in our office in Berlin. We believe in the power of face-to-face conversations that happen organically when working next to one another.
• About the role
• This role focuses on managing logistics for Amazon and e-commerce channels by combining deep knowledge of fulfillment center operations with strong stakeholder management. It connects warehouse teams, transport partners
• internal departments to support timely order fulfillment, proactive issue resolution
• clear communication. The goal is to enable scalable growth by handling complex logistics flows, aligning stakeholders
• driving continuous improvement through data-driven insights

What You’ll Do

• Improve and streamline current Amazon logistics processes for better efficiency and reliability.
• Identify and address existing process bottlenecks to minimize disruptions.
• Proactively manage expectations, navigate uncertainty, and have a solid working knowledge of the Amazon transport portal to stay ahead of issues.
• Effectively manage and align expectations with internal stakeholders through clear and timely communication.
• Negotiate with freight partners to secure reliable and cost-effective transport capacity across regions.
• Use tools like SAP logistics modules, Tableau, Google Sheets, and Excel to monitor shipments, analyze performance, and automate reporting tasks

What We’re Looking For

• You have 2-3 years of experience with hands-on experience in Amazon logistics or large-scale e-commerce fulfillment operations (FBA/FBM or similar).
• You are proficient in SAP (logistics modules), WMS, TMS systems, Tableau, Google Sheets and/or Excel.
• You have the ability to work across the logistics chain: driving cost savings, and improving delivery performance.
• You have solid understanding of Lean methodology and/or process improvement frameworks.
• You have resilience and adaptability in high-volume, fast-paced Amazon and e-commerce operations.
• You have strong prioritization and time management skills in dynamic and deadline-driven environments.
• Why you’ll love working at SumUp:
• Be part of a company that values diversity and celebrates unique perspectives
• Work with a global team of skilled professionals in an environment that fosters collaboration, learning, and growth
• Be part of a global tribe building a banking solution from the ground up and delivering impactful solutions to the real-life problems of millions of SumUp merchants all over the world
• Career growth and learning opportunities: We invest in your development through regular training, mentorship programs, SumUp University leadership cohort and a yearly learning budget (2,000 EUR)
• 28 days paid leave + 1 for birthday
• Sabbatical program for tenured SumUppers
• Join a global team where you belong: Check out our D&I Initiatives and Employee Resource Groups such as Pride Club, SumAfro, Neurodiversity, Grupos Mais, Women in Tech, and more
• Health & wellness benefits: in-house fitness classes, gym in the office, subsidized Urban Sports Club and available psychotherapy sessions
• A lot of other benefits such as Subsidized Public Transport Card, Kita placement assistance, Pension Scheme, Language Learning platform/courses etc.
• Job Application Tip
• We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.