Customer Solutions Manager, SLG & EDU

Amazon Web Services, Inc.•3h ago

United StatesOnsiteFull-timeMid Level3+ yrs exp

H-1B verified · 2310 LCAs

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Customer Success ManagerCustomer Support ManagerSolutions ArchitectSolutions Engineer

Are you passionate about shaping the future of public sector customers by paving the way for innovation through customer advocacy? Do you have the program management and technical acumen to earn trust with project team members alike? Are you a problem solver motivated to foster cloud adoption in alignment with your customer’s mission? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector SLG/EDU team to help customers realize sustained business value by accelerating their cloud transformation journey. This position requires that the candidate selected be a US Citizen. Key job responsibilities Working with organizations in all stages of their cloud adoption, Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization, enablement
governance of their cloud transformation journey. Value Realization: You drive customer value realization and support transformation objectives within defined accounts or business units, ensuring adoption leads to measurable outcomes such as efficiency gains, cost savings
growth through the adoption of AWS services, AWS partner solutions, AWS best practices
other. Enablement: You help customers achieve organizational cloud readiness, cloud fluency and cloud skills through skills guilds, experience-based accelerators, training partners
other. Governance: You implement governance to maintain alignment, manage risks through effective escalation
establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms. A day in the life Empowered by an inclusive environment, work/life harmony
career advancement, you are a member of a diverse, global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day, you will balance your time between directly engaging with customers, partners, internal AWS teams and services to help our customers on their journey in the AWS Cloud. You will work across AWS to apply your technical, business
program management expertise to solve some of the most complex and challenging technology problems for our customers. You operate in complex or undefined environments with growing strategic perspective and minimal guidance, applying established strategies to create clarity. Working backwards from the customer, you define opportunities that are strategic to the customer’s cloud journey including large-scale migrations, data analytics, digital transformation and innovation, business agility and other. You build relationships with key project-level stakeholders, influencing adoption decisions and building alignment across teams while gaining exposure to senior decision makers. You will interface with partner and cross-functional teams, customer team members
pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with
on behalf of your customer. You translate technical and business requirements into comprehensive adoption roadmaps that align with business objectives, ensuring solutions deliver measurable value. You lead customer initiatives with challenging business objectives and technical requirements for specific workloads, managing multiple streams of work and negotiating resources as needed. You create, manage
deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment. To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline, you are expected to share best practice learnings into a reusable asset for internal re-use. You begin mentoring team members on execution and technical approaches. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path
includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives
passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home
is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Bachelor's degree in Science, Technology, Engineering, Math
a related field - 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits
successful program completion experience - Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies - Experience demonstrating technical breadth in AWS and/or cloud fundamentals
AWS or other cloud certification - Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle - Experience coordinating between project teams and customers to meet unique customer requirements - project management certification such as PMP, Scrum
other Agile certification Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually

Required skills

AWSprogram managementcloud adoptiondata analyticsdigital transformation