Banking - Sr Business Analyst - Officer

Job Description Position Title: Officer – Business Expense Unit Grade/Level - Officer Business Group - ICG Analytics Group Department Business Expense Unit Location Mumbai, India Employment Type Full-Time The role is primarily focused on end-to-end expense management and corporate card reconciliation, ensuring adherence to Citi's internal expense policies and maintaining accurate financial records.

This is a detail-oriented, process-driven role that requires strong communication skills and the ability to manage multiple priorities across time zones. A. Role & Responsibilities Core Responsibilities 1. Expense Management Act as the single point of contact for all expense settlement processes for banking colleagues.

Review, validate, and process employee expense claims in strict accordance with the Citi Expense Policy. Develop and maintain a thorough working knowledge of the Citi Expense Policy to ensure accurate and compliant processing of all expense submissions.

Conduct due diligence on all submitted expenses, identifying and escalating any inappropriate, non-compliant, or suspicious charges in a timely manner. Ensure timely settlement of all approved expenses and maintain accurate records of all transactions.

Liaise with employees to resolve queries, clarify policy requirements, and obtain missing documentation. 2. Corporate Card Reconciliations Perform monthly reconciliation of corporate card statements for designated employees Generate comprehensive summary reports covering all corporate card transactions within the reconciliation period.

Identify and follow up on outstanding or pending payments, ensuring timely resolution. Maintain organized and audit-ready records of all reconciliation activities and supporting documentation. Coordinate with relevant internal stakeholders (e.g., Corporate card team, Accounts payable) to address discrepancies or exceptions.

B. Qualifications Education Graduate or Post-Graduate qualification in Finance, Commerce, Business Administration, or a related field. Experience 7–8 years of relevant work experience in travel and expense management, corporate card administration, or office administration in a similar capacity.

Prior experience working in a leading financial services firm, multinational corporation, or a comparable professional environment is preferred. Demonstrated experience in handling expense processes for international or cross-regional teams is an advantage.

Skills & Competencies Communication Strong command of the English language, both oral and written. Confident and effective communicator, capable of engaging with colleagues at all levels across geographies. Interpersonal & Collaboration Strong interpersonal skills with the ability to build and maintain effective working relationships with local teams (e.g., Accounts, Travel Desk) and overseas colleagues.

Collaborative team player who can also work independently with minimal supervision. Organizational & Analytical Methodical approach to work with strong organizational and planning capabilities. High attention to detail with the ability to identify discrepancies and inconsistencies in financial data.

Ability to multi-task, re-prioritize workloads continually, and adapt quickly to new tasks and changing requirements. Technical Proficiency in MS Office applications, particularly Microsoft Excel (for reconciliation and reporting), Outlook, and Word.

Familiarity with expense management tools or ERP systems is an added advantage. ------------------------------------------------------ Job Family Group: Business Strategy, Management & Administration ------------------------------------------------------ Job Family: Business Execution & Administration ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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