Lead - Customer Success Engineer
Freshworks•4h ago
Chennai, inOnsiteFull-timeSenior Level5+ yrs exp
Top focus
Customer Success Manager
- Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve
- deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global
- Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us.
- Skills & Competencies Communication: Exceptional written and verbal presentation/communication skills ( Essential ). Ability to articulate complex technical or vendor concepts to audiences of varying technical levels. Consultative Mindset: Proven track record of establishing yourself as a strategic trusted advisor to clients. Ownership: A self-starter who can independently own ongoing customer success for both large and small clients. Reporting: Ability to track, report
- share client health status at timely, pre-defined intervals. Tool Proficiency: Experience using standard customer management tools (e.g., Gainsight, Salesforce, Freshsuccess
- equivalents). Qualifications & Workplace Requirements Education: Minimum Graduation / Bachelor's Degree is mandatory. Work Setup: In-office role based on the allotted shift alignment.
- Skills & Competencies Communication: Exceptional written and verbal presentation/communication skills ( Essential ). Ability to articulate complex technical or vendor concepts to audiences of varying technical levels. Consultative Mindset: Proven track record of establishing yourself as a strategic trusted advisor to clients. Ownership: A self-starter who can independently own ongoing customer success for both large and small clients. Reporting: Ability to track, report
- share client health status at timely, pre-defined intervals. Tool Proficiency: Experience using standard customer management tools (e.g., Gainsight, Salesforce, Freshsuccess
- equivalents). Qualifications & Workplace Requirements Education: Minimum Graduation / Bachelor's Degree is mandatory. Work Setup: In-office role based on the allotted shift alignment.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose
- passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions
- ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities
- business. Fresh vision. Real impact. Come build it with us.
Required skills
GainsightSalesforceFreshsuccess