Cybersecurity Technology Operations Engineer

What You’ll Do

• Daily Operational Support: Support production cybersecurity platforms and services through incident response, request fulfillment, change execution, health checks, recovery actions, failover support
• standard operational tasks.
• Queue and Communication Management: Triage emails, alerts, ServiceNow incidents, requests, Jira items, request queues, and operational communications to support timely ownership, action, and escalation.
• Monitoring and Observability: Monitor systems, applications, platforms, services
• batch jobs for availability, performance, latency, traffic, errors, saturation, certificate validity, job completion, job failure
• other service health indicators.
• Runbook Execution and Service Validation: Execute approved troubleshooting procedures, recovery actions, service restarts, job validations, O/S patch validations, platform patch validations, disaster recovery runbook steps, failover procedures, and post-change checks.
• ITSM and Request Support: Support incident, problem, change, request, request queue, service account, and escalation processes by documenting actions, outcomes, ownership, and follow-up commitments.
• Improve monitoring coverage, alert quality, service health visibility, synthetic monitoring, and operational metrics using SRE-aligned practices.
• Strengthen runbooks, SOPs, recovery procedures, disaster recovery guidance, and repeatable support processes.
• Identify recurring issues, monitoring gaps, failed recoveries, job failures, and process inefficiencies, then lead permanent fixes or automation improvements.
• Experience you’ll need to have: Bachelor’s degree in Computer Science, Information Systems, Engineering, Cybersecurity
• equivalent education, related experience, and/or military experience. 2+ years of experience in enterprise-level support, cybersecurity operations, system administration, SaaS platforms, cloud environments, infrastructure operations, platform monitoring, O/S patching, batch/job monitoring
• Experience with ITSM tools and workflows, including incident, problem, change, request, request queue, escalation, and service validation management.
• Strong troubleshooting and analytical skills, including the ability to assess alerts, gather evidence, identify impact, execute standard recovery steps, validate completion, and escalate appropriately.
• Strong written and verbal communication skills, including the ability to document technical findings, risks, decisions, actions, outcomes, and follow-up items clearly.
• Experience that would be great to have: Experience with monitoring and observability concepts such as SRE Golden Signals, HTTP/API test creation, synthetic monitoring, validation logic, content assertions, dashboards, alert thresholds, event correlation, alert tuning, and incident automation.
• Familiarity with tools such as ServiceNow, Jira, Moogsoft, Splunk, Dynatrace, ThousandEyes, CloudWatch, Grafana, Tanium, scheduler tools, or similar platforms.
• Working knowledge of Windows Server, Active Directory, DNS, Linux/Unix concepts, web services, cloud or hybrid infrastructure, networking, TLS/SSL certificates, certificate management, API troubleshooting, batch scheduling, and job dependencies.
• Familiarity with automation, scripting, synthetic script development, or automated validation concepts using tools such as PowerShell, Python, Bash, Terraform, Ansible, CI/CD pipelines, or automated recovery workflows.
• Preferred exposure to Public Key Infrastructure, certificate lifecycle management, key management systems, identity platforms, endpoint security, vulnerability management, disaster recovery procedures, failover support
• related cybersecurity technologies.
• How you’ll work: This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Travel: Approximately 10% travel off-site or to other office locations is expected.
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2
• any candidate requiring sponsorship, now or in the future, will not be considered. #LI-RM1 Salary Range $109,000.00 - $182,400.00 These pay ranges apply to employees in New Jersey and New York.
• Pay ranges for employees in other states may differ.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
• Thank you for considering employment with Fiserv.
• Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
• any other category protected by law.
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
• Please note our AskHR representatives do not have visibility to your application status.
• Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
• Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements.
• Please do not send resumes to Fiserv associates.
• Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv.
• Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
• Any communications from a Fiserv representative will come from a legitimate Fiserv email address.