Senior Marketing Technology and Operations Analyst

What You'll Do

• Manage internal marketing technology channels and related workflows to support campaign execution across email, intranet
• other digital communication platforms such as digital signage Maintain channel governance, publishing standards, audience segmentation processes
• quality controls to support accurate and timely execution Manage the Fiserv domain portfolio and relationship with our corporate registrars Manage 3rd party risk and business continuity to meet Fiserv operational and audit requirements Monitor channel performance using campaign metrics, delivery data, engagement trends
• reporting to identify opportunities for improvement Troubleshoot platform, workflow
• delivery issues with internal teams, platform owners
• technical partners Document channel processes, platform standards
• best practices to improve consistency, compliance
• operational efficiency Experience you'll need to have: 4+ years of experience in internal communications, marketing operations, marketing technology, and/or a related field 4+ years of experience managing or supporting digital communications channels such as email, content management systems
• internal communications platforms Experience using campaign analytics, reporting
• performance metrics to evaluate results and improve execution Experience working with internal communication platforms, email platforms, content management systems, intranet management systems
• similar internal communications tools Bachelor's degree or higher in Marketing, Communications, Business, Information Systems
• equivalent combination of education, related experience and/or military experience Experience that would be great to have: Experience with internal communications platforms such as Microsoft Sharepoint/Teams, Poppulo, Unily, Lumapps, Simpplr, Korbyt or similar tools Experience in financial services, payments, fintech
• another regulated industry Experience supporting compliance-sensitive internal communications programs with a global scale How you'll work: This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Travel: This role requires occasional travel (up to 10%).
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave. #LI-VA1 This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv.
• Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status
• any other category protected by law.
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com .
• Please note our AskHR representatives do not have visibility to your application status.
• Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
• Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements.
• Please do not send resumes to Fiserv associates.
• Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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• Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
• Any communications from a Fiserv representative will come from a legitimate Fiserv email address.