Operations Engineer
Hellofresh•2h ago
United KingdomHybridFull-time
Top focus
Operations ConsultantOperations AnalystOperations Manager
- Job Description
- As the Operations Engineer, you will support the performance and resilience of warehouse operations across Australia through structured process improvement, escalation handling
- continuous improvement execution. You will combine operational oversight with cross-functional collaboration to ensure warehouses are aligned with business goals, new initiatives are delivered successfully
- persistent issues are addressed effectively.
- This role is based in Eastern Creek and reports to the Senior Operational Excellence Manager.
- You will…
- Lead the development and embedding of a performance management framework for the downstream supply chain, translating strategic objectives into measurable operational KPIs.
- Partner with internal teams to develop, optimize, and integrate tools, systems, and performance dashboards into daily operations.
- Ensure operational teams understand and adhere to the Target Operating Model (TOM) and embed the escalation framework across sites.
- Collaborate closely with supply chain teams, SCM Tech, and other relevant departments to ensure cross-functional alignment and support change management efforts.
- Develop supporting documentation, SOPs, and onboarding materials, and deliver training sessions to promote framework adoption.
- Act as the first point of contact for technical issues escalated across the supply chain, triaging and resolving or escalating as appropriate.
- Support the implementation of Continuous Improvement (CI) roadmaps for each warehouse site and identify scalable process solutions.
- Participate in and comply with all HelloFresh Health and Safety procedures and GMP food safety standards.
- You have…
- Proficient understanding of supply chain operations, current warehouse systems, and standard operating procedures (SOPs).
- Strong capability in task and project delivery, with the ability to manage workloads independently and deliver to agreed timelines.
- Proven experience in stakeholder engagement and building collaborative, trusted working relationships across cross-functional teams.
- A strict commitment to maintaining workplace health, safety, and food safety standards (GMP)
- You are…
- Equipped with an improvement mindset, proactively identifying process gaps and proposing viable, data-driven solutions.
- A strong collaborator who works constructively with diverse stakeholders through clarity and reliability.
- Adaptable to regular feedback, actively seeking input when project scopes are unclear or operational challenges arise.
- A proactive communicator, capable of raising blockers early and managing interactions within and beyond your department.
- What you’ll get in return…
- The chance to have a significant impact in a leading global food technology company
- Flexible working arrangements
- Egoless environment, constant learning with room for personal growth
- Free access to Headspace
- HelloFresh Academies - internal learning & development
- A diverse and vibrant international environment, with offices in 18 countries
- Company discount - 70% off HelloFresh & 40% off Youfoodz
- Start Date: Immediately available - Can wait a notice period
- Duration: Permanent full time role - Tuesday to Saturday
- Location: Eastern Creek - Parking On site
- Salary: Competitive salary & employee benefits
- #LI-Hybrid
Required skills
supply chain operationswarehouse systemsstandard operating proceduresproject deliverystakeholder engagementcontinuous improvement