Ops Support Expert, NASC, North America Supply Chain (NASC)
ADCI - Karnataka - A66•4h ago
IN, KA, BengaluruOnsiteFull-timeEntry Level1+ yrs exp
Top focus
Supply Chain AnalystSupply Chain ManagerIt Support
- Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base
- includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers world-class retail brands and individual sellers to increase sales and reach new customers. The Process Associate (Level 3) executes defined workflows in an SOP-driven environment, ensuring tasks are completed accurately, consistently
- within SLA timelines. The role requires strict adherence to standard operating procedures, with a focus on quality, productivity
- compliance. The role operates in a fast-paced environment and requires a self-starter with strong attention to detail and analytical rigor. The candidate should be able to work effectively across teams, partners
- leadership, using data to drive clear and structured communication. The role also requires the ability to independently identify and resolve issues with minimal guidance. Key job responsibilities
- Execute tasks in line with defined SOPs, ensuring accuracy and turn around time adherence
- Perform input validations and follow checklists to ensure completeness of outputs
- Identify and flag defects, exceptions, and SOP gaps to relevant stakeholders
- Maintain process compliance and documentation standards
- Support volume spikes and task transitions based on business needs
- Navigate internal tools and use MS Office (especially Excel) to track, analyze, and manage data workflows
- Make sound decisions when handling ambiguous or incomplete information
- Adapt to changing priorities, volume spikes, and task transitions without impacting metrics
- Participate in training and cross-skilling across multiple tasks
- Identify operational challenges and recommend improvements, including automation and process enhancements
- Work in rotational shifts within a 24/7 environment with weekly offs on any two days
- Bachelor's degree - Communication Skills: Strong verbal and written English communication skills - 1+ years of relevant work experience. - Strong attention to detail and ability to follow structured instructions - Analytical and problem-solving skills - Ability to manage repetitive tasks across different workflows with high accuracy
- Experience in operations or SOP-driven environments - Familiarity with quality metrics and audit processes - Ability to handle multiple tasks with quick turnaround times - Technical Skills: Proficiency in MS Excel. Knowledge of VBA, SQL
- Data Warehousing is a plus. - Key Metrics: Productivity (TPH/Output per hour), Quality/Error Rate, SLA/TAT adherence, SOP compliance Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
MS ExcelVBASQLData Warehousing