Sr IT Analyst Front-end Order Management

Caterpillar•23h ago

Bangalore, KarnatakaOnsiteFull-timeSenior Level5+ yrs exp

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Management Consultant

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Senior IT Analyst Applications - Front-End Order Management -CAT IT Division. Caterpillar is seeking a Senior IT Analyst to provide technical leadership and operational oversight for a portfolio of enterprise order management, digital commerce, and customer-facing applications. In this role, you will partner with business stakeholders, software development teams, architects, vendors, and support organizations to deliver application enhancements, drive operational stability, support strategic initiatives, and ensure solutions continue to meet evolving business needs. This position offers an opportunity to develop deep expertise across enterprise applications, cloud technologies, systems integration, and digital commerce platforms while serving as a pipeline role for future technical leadership and solution architecture opportunities. The preference for this role is to be based out of Caterpillar PSN Office, Whitefield -KA -india What you will do Lead delivery and operational support activities for critical enterprise applications. Collaborate with business partners to understand requirements, evaluate solution options, and support strategic initiatives. Coordinate application enhancements, releases, testing activities, and production deployments. Identify and manage risks, dependencies, issues, and impacts across interconnected business and technology solutions. Partner with development teams, architects, vendors, and support organizations to maintain application reliability and performance. Support troubleshooting and resolution of complex application and integration issues. Ensure applications meet security, compliance, governance, and operational standards. Contribute to technology roadmaps, application lifecycle planning, and modernization initiatives. Communicate project status, risks, and key decisions to stakeholders and leadership. Drive continuous improvement opportunities, including automation and AI-enabled solutions that improve support and delivery processes. What you will have Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field. Experience delivering, supporting, or enhancing enterprise business applications. Experience collaborating with technical and business stakeholders to define and implement solutions. Strong analytical, problem-solving, and communication skills. Experience working in complex environments involving multiple applications, integrations, and business processes. This position requires candidate to work a 5-day -a -week schedule in the office. Top Candidates Will Also Have 6+ years of experience in application delivery, application support, systems analysis, software development, or related technology roles. Experience supporting enterprise platforms such as digital commerce, order management, supply chain, customer experience, ERP, or similar business applications. Experience with cloud technologies such as Microsoft Azure, Amazon Web Services (AWS), Snowflake datalake or Microsoft Office/PowerBI/D365. Experience with systems integration, APIs, data flows, and enterprise application architecture concepts. Experience leading cross-functional initiatives involving business stakeholders, vendor partners, and globally distributed teams. Familiarity with Agile delivery methodologies and software development lifecycle practices. Experience supporting cybersecurity, compliance, audit, or governance requirements. Experience with application portfolio management, technology lifecycle planning, or enterprise architecture practices. Success in This Role Successful candidates will demonstrate: Strong technical and business acumen. Ability to influence and collaborate across diverse stakeholder groups. Ownership and accountability for outcomes. Effective communication and relationship-building skills. A passion for continuous improvement, innovation, and operational excellence. The ability to simplify complex technical concepts for business audiences. Skills desired: Core Application Systems : Knowledge of major production application systems used for delivery of services to internal and external clients
ability to leverage major production application systems in diverse situations. Level Extensive Experience:
Manages application-related issues, implications, and approaches with clients.
Evaluates key interfaces and interdependencies among core applications systems.
Explains features and benefits of core applications for consideration by business units.
Implements existing and planned application enhancements in major business units.
Tracks data flow between own applications and core applications in other business areas.
Plans enhancement, conversion, and retirement strategies for core applications. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
ability to apply knowledge of problem solving appropriately to diverse situations. Level Extensive Experience:
Ensures capture of lessons to be learned from a problem-solving effort.
Organizes potential problem solvers and leads problem resolution efforts.
Uses varying problem-solving approaches and techniques as appropriate.
Contributes to standard practices for problem-solving approaches, tools, and processes.
Analyzes and synthesizes information and devises alternative resolution strategies.
Develops successful resolutions to critical or wide-impact problems. Application Design, Architecture : Knowledge of application design and architecture principles and practices
ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design. Level Extensive Experience:
Analyzes system requirements and translates them into detailed design specifications.
Designs complex application architectures that meet performance, scalability, and reliability requirements.
Evaluates and selects appropriate pattern, components, technologies, and tools for application development; integrates them with technical design.
Leads application design reviews and walkthroughs to ensure alignment between business requirements and technical solution.
Troubleshoots complex design issues and provides innovative solutions.
Prepares technical design documents and blueprints for applications. Implementation: Knowledge of how to run applications for organizations
ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design). Level Working Knowledge:
Tracks problems associated with the quality and effectiveness of application software.
Researches the benefits and drawbacks of an organization's application software.
Drafts application software usage for the department's needs.
Provides instant support for end users of application software.
Implements a specific application software under the supervision of management. Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis
ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Extensive Experience:
Plays an active or leading role in recording and storing requirement documents in various forms.
Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.
Produces detailed functional and information requirements models and documentation.
Trains others on requirements walkthroughs and quality reviews.
Utilizes automated diagramming tools to ensure traceability of requirements. System and Technology Integration : Knowledge of the features and facilities of systems
ability to integrate and communicate among applications, databases and technology platforms. Level Extensive Experience:
Designs and develops applications or technology interfaces and bridges.
Documents existing best practices for system or technology integration processes.
Identifies and quantifies risks of proposed alternatives to a system or technology integration initiative.
Delivers training on major issues, interfaces, considerations and potential pitfalls and risks.
Discusses with line areas on data, technology and application integration issues.
Advises others in how to integrate projects across multiple technologies. System Testing: Knowledge of system and software testing
ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Extensive Experience:
Verifies the proper flow of transactions across all input, output and storage channels or devices.
Evaluates interoperability of new systems with existing systems during the beta testing phase.
Supervises the testing of complex, multi-platform and distributed applications.
Designs processes to ensure that the system meets and maintains requirements and expectations.
Coaches end users on the development of test data and test scenarios for system validation.
Manages the execution of test plans, including resources, strategies, schedules, processes and tools. Technical Troubleshooting : Knowledge of technical troubleshooting approaches, tools and techniques
ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation. Level Working Knowledge:
Discovers, analyzes, and resolves hardware, software or application problems.
Works with vendor-specific diagnostic guides, tools and utilities.
Handles calls related to product features, applications, and compatibility standards.
Analyzes code, logs, and current systems as part of advanced troubleshooting.
Records and reports specific technical problems, solving processes and tools that have been used. What you will get: Work Life Harmony Earned and medical leave. Relocation assistance Holistic Development Personal and professional development through Caterpillar ‘s employee resource groups across the globe Career developments opportunities with global prospects Health and Wellness Medical coverage -Medical, life and personal accident coverage Employee mental wellness assistance program Financial Wellness Employee investment plan Pay for performance -Annual incentive Bonus plan. Additional Information: Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status
however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers Posting Dates: July 31, 2026 - August 5, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community .

Required skills

SnowflakeAWSAzureAgileSecurity