Customer Engineer, Agent Builder - Spanish Speaking
Decagon•3h ago
United StatesOnsite$175K–$230KFull-timeMid Level5+ yrs exp
H-1B sponsor
- About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health
- Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS
- every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations
- deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue
- Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset
- The Polymath Principle — shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration
- deep technical delivery to reach enterprise-grade performance. We’re creating an Agent Builder Org : a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Builders own the hands-on work required to deliver best-in-class agents—writing and configuring key components, validating integrations
- ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As a Customer Engineer, Agent Builder , you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents—partnering with customers and internal teams to define success, translate requirements into build plans
- deliver agents that meaningfully impact the customer’s business. You’ll work closely with Agent PMs, Agent Success, Engineering
- GTM teams to create tight feedback loops: executing builds, surfacing gaps
- influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work
- can balance hands-on execution with structured thinking. In this role, you will Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation
- production deployment. Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability
- correctness across non-deterministic model outputs. Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant
- predictable agent performance across real-world scenarios. Architect, build
- test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs
- workflows needed for reliable deployments at scale. Interface with senior technical stakeholders at customers to define success criteria and system requirements
- drive technical delivery against timelines. Diagnose, debug
- resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs
- model behavior. Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift. Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements. Partner closely with APMs, Engineering, Design
- Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds. Your background looks something like this Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM
- similar). Native or business-level fluency in both written and spoken English and Spanish is required. Strong technical foundation: comfortable writing code, working with APIs
- building/validating integrations end-to-end. Experience delivering production-grade customer solutions that require structured execution, testing/validation
- iteration. Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans
- drive delivery. Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them. Even better if you have Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.). Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations. A Computer Science, Engineering
- equivalent technical experience. Strong product instinct: ability to write crisp PRDs, define success metrics
- contribute customer insight back into product roadmap. Compensation $175K – $230K
- Offers Equity Benefits We proudly offer the following benefits for our full-time employees: Take what you need vacation policy (subject to local requirements
- UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Required skills
PythonAPIsLLMsAISaaSintegrationengineeringtechnical consultingcustomer solutions