Analyst, GBS Operations & Governance
Johnson & Johnson•18h ago
United StatesOnsiteFull-time
Visa-friendly
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Operations AnalystBusiness Ops AnalystOperations ConsultantOperations Manager
- At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. All Job Posting Locations: New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America Job Description: DePuy Synthes is recruiting for an Analyst, GBS Leadership Operations & Governance, located in the US. The Analyst, GBS Leadership Operations & Governance supports the operating cadence, governance routines, service management materials, performance visibility, and strategic execution activities needed to enable a consistent and scalable Global Business Services (GBS) organization. This individual contributor role partners closely with GBS leaders, functional teams, delivery teams, and cross-functional stakeholders to coordinate priorities, prepare leadership materials, track initiatives, maintain governance processes, and help translate organizational priorities into clear plans and practical follow-through. This role is execution-focused and ideal for someone who is highly organized, comfortable working across a global matrixed environment, and able to bring clarity, discipline, and momentum to fast-moving priorities while supporting leadership teams with strong coordination, reporting, and operational excellence. Key Responsibilities Leadership Operations & Strategic Execution · Support the execution of GBS strategic priorities by coordinating activities, tracking milestones, and monitoring progress against key objectives. · Maintain executive action trackers, business priorities, and organizational commitments to support timely follow-through. · Assist with annual operating plans, business reviews, planning cycles, and leadership routines by coordinating inputs, preparing materials, and tracking outcomes. · Identify risks, dependencies, gaps, and open items that may impact execution and elevate issues appropriately. · Coordinate cross-functional initiatives by organizing inputs, documenting decisions, tracking deliverables, and supporting stakeholder alignment. Governance & Executive Support · Support governance routines, leadership team meetings, operational reviews, service review meetings, and quarterly business reviews. · Prepare agendas, pre-reads, executive presentations, briefing materials, meeting summaries, decision logs, and action registers. · Maintain governance documentation, meeting outputs, decisions, risks, and open items to support accountability and consistent execution. · Coordinate follow-up activities with leaders and stakeholders to ensure agreed actions are documented and advanced to completion. · Help establish and maintain consistent operating rhythms that improve leadership team effectiveness and decision-making. Performance Reporting & Business Insights · Support the preparation and maintenance of GBS scorecards, dashboards, KPIs, and recurring performance reports. · Consolidate data and inputs across teams to provide visibility into service quality, operational performance, customer experience, risks, trends, and opportunities. · Partner with Reporting & Insights teams to improve data quality, automate recurring reporting where possible, and streamline reporting processes. · Prepare concise executive-ready updates, talking points, and summaries that support monthly and quarterly business reviews. · Use data and structured analysis to help inform leadership discussions and identify areas requiring attention. Service Management & Operational Excellence · Maintain and update the GBS Service Catalog, including service definitions, ownership information, service levels, and customer-facing documentation. · Coordinate inputs from functional leaders and delivery teams to keep service management content accurate, current, and easy to use. · Support standardized service management frameworks, operating procedures, governance artifacts, and business process resources. · Coordinate the intake, tracking, and reporting of continuous improvement opportunities across the GBS portfolio. · Maintain improvement trackers, action logs, benefit documentation, status updates, and follow-up materials to support transparency and accountability. · Identify process pain points, documentation gaps, standardization opportunities, and ways to simplify work across functions and regions. Cross-Center Alignment & Operational Discipline · Support alignment across delivery centers by documenting common practices, tracking standardization opportunities, and helping teams reduce process variation. · Coordinate working sessions, collect inputs, organize materials, and capture decisions that enable common governance, metrics, and operating models. · Assist with implementation planning, adoption tracking, and communication of service management and operational excellence practices. · Help strengthen consistency and discipline in how service delivery priorities are documented, reviewed, and advanced. Stakeholder Coordination & Communication · Partner with functional leaders, site leaders, process owners, Finance, HR, IT, and business stakeholders to gather inputs and support organizational priorities. · Create clear, concise materials for leadership discussions, including agendas, status updates, pre-reads, action summaries, and decision logs. · Track commitments and follow-ups with stakeholders to help ensure priorities move from discussion to execution. · Communicate progress, dependencies, risks, and outcomes in a structured and professional manner. · Build effective working relationships across the organization to facilitate collaboration, alignment, and execution. Qualifications Education · Bachelor's Degree in Business, Operations, Supply Chain, Finance, Information Systems, Human Resources, Engineering, or related field. · Lean Six Sigma, project management, service management, process improvement, or operational excellence coursework/certification preferred. Experience · 3-5 years of experience in Shared Services, Global Business Services, Operations, Process Improvement, Service Management, HR Operations, Business Management, project coordination, strategy execution, or related functions. · Experience supporting governance processes, operational reporting, scorecards, KPIs, dashboards, or recurring business review materials. · Experience coordinating cross-functional workstreams, tracking actions, preparing meeting materials, and following up on deliverables. · Experience preparing executive-ready presentations, updates, summaries, and leadership communications. · Comfort working in a global, matrixed environment with multiple stakeholders, competing priorities, and evolving timelines. · Exposure to continuous improvement, governance routines, service catalog management, operational excellence, or business transformation initiatives preferred. Skills · Strong organization, planning, coordination, and follow-through skills · Ability to turn complex inputs into clear materials, trackers, summaries, and action plans · Data analysis, reporting, performance management, and business insights support · Comfort preparing executive-ready updates, pre-reads, meeting notes, presentations, and decision logs · Strong stakeholder coordination, communication, and problem-solving skills · Attention to detail, process discipline, and ability to manage multiple priorities in a fast-paced environment · Proficiency in Excel, PowerPoint, Teams, SharePoint, and reporting tools
- Power BI preferred For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com . Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource. #LI-Hybrid #DePuySynthesCareers Required Skills: Preferred Skills: Agility Jumps, Analytics Insights, Business Alignment, Coaching, Communication, Cost-Benefit Analysis (CBA), Cross-Functional Collaboration, Monitoring, Evaluation, and Learning (MEL), Persistence and Tenacity, Problem Solving, Process Oriented, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW) The anticipated base pay range for this position is : 94,000.00 - 170,000.00 USD Annual Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period10 days
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
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