Programmatic Solutions Consultant - Technical, Programmatic Solutions Consultants - Technical

Amazon.com Services LLC•2h ago

United StatesOnsite$105.1K–$183.9KFull-timeMid Level4+ yrs exp

H-1B verified · 2310 LCAs

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Technical WriterSolutions ArchitectSolutions EngineerTechnical Recruiter

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors
entrepreneurs. Our ad solutions - including sponsored, display, video
custom ads - leverage Amazon’s innovations and insights to find, attract
engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service
programmatic ad buying, these solutions help businesses build brand awareness, increase product sales
more. Within Amazon Advertising, the Ad Services team is focused on services that emphasize campaign excellence & efficiency, creative design & performance and product & policy guidance. Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York City. In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes
researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality
provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers
we take seriously maintaining the high customer service bar set by Amazon. Key job responsibilities - Independently handle complex customer issues by reproducing cases, root cause analysis
providing prioritization input - Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues - Serve as an escalation point, owning end to end resolution of the most complex, cross-organizational issues - Communicate directly with internal teams to investigate, define workarounds
resolve defects - Provide advanced, proactive support across Amazon's advertising tech suite, including Amazon DSP (ADSP), Amazon Ad Tag (AAT), Conversion API (CAPI), Ads Data Manager (ADM)
Amazon Marketing Cloud (AMC) - Prioritize issues using case management tools based on customer impact - Contribute to training and documentation for internal and external users - Automate standard procedures through scripting and data APIs to analyze high-volume transaction data - Proactively identify solutions, communicate trends
suggest customer experience improvements - Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting - Drive continuous improvement and shape support strategy and technology approach - Identify emerging issues and influence product prioritization through technical investigation - Provide live troubleshooting sessions for customers
Bachelor's degree in computer science or equivalent - Experience in technical support - 4+ years of programmatic advertising experience - Experience as a technical specialist in customer-facing roles - Experience in Database like NoSQL
experience in SQL Server/MySQL and experience troubleshooting and debugging technical systems - Experience writing and publishing technical documents or equivalent - Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)
3+ years of technical troubleshooting or similar experience - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
experience with Microsoft Office products and applications - Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership - Experience coding, scripting, automating in at least one language (e.g., Python, C, C++, Java, Ruby
PowerShell) - Experience troubleshooting and documenting findings
experience operating highly available, distributed systems of data extraction, ingestion
processing of large data sets - Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 105,100.00 - 183,900.00 USD annually

Required skills

programmatic advertisingtechnical supportNoSQLSQL ServerMySQLPythonCC++JavaRubyPowerShellTableaudata analyticsAmazon DSPAmazon Ad Tag