Hardware Technician (TeleOperations)

• Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.
• We're seeking a Hardware Technician to manage and maintain our teleoperation hardware systems, including VR/AR headsets, teleoperation equipment
• laptops. This role is critical to ensuring our data collection operations run smoothly and our data collection Pilot team have the hardware support they need.
• You'll be the go-to person for hardware setup, configuration, troubleshooting, and maintenance across our teleoperation infrastructure

Responsibilities

• Set up, configure, and maintain VR/AR headsets and teleoperation equipment
• Install, image, and configure laptops and workstations for the Pilot team
• Troubleshoot hardware and network connectivity, performance, and calibration issues
• Perform routine maintenance and calibration on teleoperation systems
• Configure and manage network infrastructure, including switches, access points, and routers
• Diagnose and resolve network issues including packet loss, bandwidth degradation, and intermittent drops that affect teleoperation sessions
• Create and maintain documentation, setup guides, and troubleshooting procedures

Requirements

• 2+ years of experience in hardware support, IT technician, or similar technical role
• Hands-on experience with VR/AR headset setup and maintenance
• Strong troubleshooting skills for hardware, connectivity, and system configuration issues
• Experience with laptop/PC imaging, configuration, and deployment
• Familiarity with basic electronics, cable management, and equipment calibration
• Basic networking knowledge and setup experience (Wi-Fi configuration, IP addressing, router provisioning, troubleshooting connectivity issues)
• Excellent documentation and communication skills
• Ability to lift equipment up to 30 lbs and work in a lab environment
• Detail-oriented with strong organizational skills
• Bonus Qualifications:
• Experience in robotics, manufacturing, or automation environments
• Familiarity with ROS (Robot Operating System) or robotics platforms
• Background in motion capture or VR/AR gaming systems
• Basic scripting skills (Python, Bash)
• Associate degree or certification in electronics, IT, or related field
• The US base salary range for this full-time position is between $85,000 - $110,000 annually.
• The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills
• experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.