COE - Strategy & Operations Analyst

What You Will Do

• Core Responsibilities 1.
• Own COE Program Management, Performance & Reporting Build and manage dashboards to track: Adoption of CoE standards Usage of tools and agents Deal cycle time improvements Margin and quality impact Provide clear, regular reporting to leadership 2.
• Measure Field Penetration Track how widely CoE standards and tools are used across: Regions (AMER, EMEA, APAC) P&Ls Product lines Identify gaps in adoption Drive actions to improve penetration 3.
• Run the CoE Operating Model Manage the CoE roadmap and priorities Track execution across all CoE initiatives Ensure alignment between: Standards Tools Field adoption 4.
• Manage Knowledge Lifecycle Ensure playbooks, templates, and standards are: Up to date Easy to find Used by the field Turn delivery learnings into updated standards 5.
• Capture and Drive Continuous Improvement Collect feedback from the field and delivery teams Identify patterns and recurring issues Feed insights back into: Standards (Global Standardization Lead) Tools (Global Tools Lead) 6.
• Support Deal Flow & Operations Ensure CoE processes do not slow down deals Monitor where governance or tools create friction Fix bottlenecks quickly Cross-Functional Collaboration You will act as the central coordination point across peer organizations, ensuring alignment through data and visibility: GDC (Global Delivery Centers): Standardize reporting and ensure delivery data is consistent and usable for global tracking and insights with help of remote GDC team Practices: Track adoption of CoE standards across product and industry practices and highlight gaps or inconsistencies Delivery Innovation: Measure impact of new tools and accelerators
• provide data-driven feedback on what is working vs not Governance: Align on reporting of compliance, approvals, and risk trends
• ensure governance effectiveness is measurable Drive alignment through transparency, data, and accountability—not authority What Success Looks Like Clear visibility into CoE adoption across all regions and P&Ls High usage of tools and standards by the field Measurable improvements in: Deal velocity Estimation accuracy Margin predictability Fast identification and resolution of adoption gaps Minimum Requirements (Simplified) 2+ years in operations, PMO, consulting, or services support function Strong experience with: Reporting and analytics (Tableau, dashboards) Program management at global scale Ability to translate data into clear business insights Experience working with global teams (including GDC) Strong coordination and stakeholder management skills What Kind of Person Succeeds Here Curious Obsessed with data, clarity, and outcomes Strong operator who drives execution Can identify problems quickly and act on them and escalate as needed Keeps teams aligned without creating bureaucracy Focuses on adoption and real impact, not just process A Day in the Life Supporting the lead whose typical day starts with reviewing dashboards ( after putting one in place) to understand where CoE standards and tools are being used—and where they are not.
• You follow up on gaps in specific regions or teams, work with stakeholders to resolve adoption issues, and ensure ongoing initiatives are on track.
• You spend time turning data into clear insights for leadership, while also collecting feedback from the field to improve how the CoE operates.
• Your focus is always on one question: is the CoE actually making the field faster, better, and more consistent?
• Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.
• Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best .
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• Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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