Clinical Customer Care Staff Pharmacist , Amazon Pharmacy
PillPack, LLC•3h ago
United StatesOnsite$103.8K–$146.4KFull-timeEntry Level1+ yrs exp
H-1B verified · 2310 LCAs
- Amazon Pharmacy is committed to building the future of pharmacy with innovative technology to deliver on being the earth’s most customer centric Pharmacy. To get there, we need exceptionally talented, bright
- driven people to deliver this unique service with the highest quality. If you are passionate about the future of healthcare, this is your chance to make history by joining the Clinical Customer Care team. The Clinical Customer Care Team is an extension of the Customer Care Team in Salt Lake City. Pharmacists on the Clinical Customer Care Team act as the customer facing pharmacist and are the main source of clinical knowledge for our customers and for the Customer Care team. Must have an active Registered Pharmacist license with the AZ, NH
- MA Board of Pharmacy. Must reside in the state of Arizona, New Hampshire
- Massachusetts and must be able to commute to the office if necessary. #everydaybetter Key job responsibilities
- Speaking with customers over the phone and via email about issues that are clinical in nature, including but not limited to drug interactions, adverse drug reactions, new medication counseling
- drug omission counseling
- Outreaching to customers in response to voicemails left overnight for clinical issues
- Supporting Customer Care and Clinical Customer Care phone agents with clinical questions that need to be answered.
- Researching and completing customer requests via Zendesk tickets. These tickets can include but are not limited to approving packet sets, adjusting customers shipping facility, responding to customer emails
- responding to customer callback requests
- Investigating, reporting, and speaking with customers about potential Quality Related Events and PHI breaches
- Researching and recommending OTC products for customers
- Speaking with customers and addressing clinical complaints
- Completing miscellaneous tasks as needed. These tasks can include but are not limited to prescription transfers, speaking with medical offices, verifying prescriptions, and completing various billing related tasks
- Maintain an advanced understanding of all PillPack and Amazon Pharmacy’s policies and procedures as well as products and services
- Maintain confidentiality of all customer information
- Collaboration with teammates and other overnight teams
- Customer centric and commitment to quality
- Participation in personal growth and development About the team
- Bachelor's degree in Science
- Doctor of Pharmacy in PharmD
- Doctor of Pharmacy - an active and unrestricted Pharmacist License in your domicile state - Strong interpersonal skills, including professional written and verbal communication - Ability to apply clinical knowledge to customer situations in real time - Ability to work autonomously and proactively identify areas in needs of improvement - Ability to work within and navigate between multiple pharmacy systems - Critical thinking providing out-of-the-box solutions - Uphold Amazon Pharmacy’s Core Values and a passion for providing an exceptional customer experience - Flexible, ability to adapt to change
- adjust to changing demands
- 1+ years experience in a retail or mail order pharmacy setting - Active Pharmacist license with the HI Board of Pharmacy Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, AZ, Arizona - 103,800.00 - 146,400.00 USD annually USA, MA, Massachusetts - 103,800.00 - 146,400.00 USD annually
Required skills
PharmacyClinical KnowledgeZendesk