Senior Customer Solutions Manager, Aerospace and Satellite

AWS EMEA SARL (UK Branch)•4h ago

United KingdomOnsiteFull-timeSenior Level5+ yrs exp

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Customer Success ManagerCustomer Support ManagerSolutions ArchitectSolutions Engineer

Are you passionate about helping aerospace and satellite organizations harness the power of cloud technology and AI to accelerate their missions — from orbit to the edge? Amazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Aerospace & Satellite team. In this role, you will serve as a trusted advisor to senior stakeholders at commercial space, satellite
aerospace companies — shaping strategies that influence customer transformation initiatives and driving significant outcomes across multiple business units and lines of business through modern cloud solutions. As a Senior CSM in the AWS Worldwide Public Sector (WWPS) Aerospace & Satellite division, you will lead complex customer engagements with significant impact across multiple business outcomes. You will operate independently in dynamic, complex
undefined situations — using high judgment and technical acumen to navigate incomplete information, make decisions despite uncertainty
drive successful customer outcomes. You will work backwards from customer goals — whether that's deploying agentic AI workflows to automate satellite anomaly resolution, building generative AI-powered ground system operations assistants, modernizing telemetry and command platforms to fuel AI/ML insights
accelerating launch readiness with intelligent automation — and own end-to-end execution across AWS teams to deliver results. We help aerospace and satellite companies understand best practices around adopting cloud-based solutions, migrating existing ground systems and mission-critical workloads, implementing AI/ML capabilities for space data processing
building organizational cloud and AI fluency. The opportunity to guide space companies through the AI revolution — from foundational data readiness to deploying agentic systems that autonomously execute complex satellite operations workflows — is unprecedented. At AWS we value critical thinking, self-motivation
the ability to deal with ambiguity. We love people who innovate, use data to make decisions
can express themselves thoughtfully. This position requires 25% - 40% travel dependent on geo and time of year. Key job responsibilities
Own & Influence: Lead complex customer engagements, to include Sales, Support, Solutions Architecture, Professional Services
customer teams — acting as a trusted advisor to senior stakeholders and decision makers to deliver measurable business outcomes across multiple aerospace and satellite organizations
Drive Strategic Execution: Own end-to-end execution of strategic customer initiatives including change management and adoption acceleration, developing and executing cloud adoption roadmaps aligned with customer business milestones — such as constellation deployments, launch campaigns
new service offerings — negotiating resources and priorities as needed and ensuring alignment across all stakeholder groups
Accelerate Value & Transformation: Drive significant outcomes that advance customer value and transformation objectives across multiple business units or lines of business — identifying opportunities for large-scale modernization, generative AI, agentic AI
migrations that advance space missions and operational efficiency
Navigate Ambiguity: Operate independently in dynamic, complex
undefined situations, using high judgment and emerging technologies to make decisions despite incomplete information and uncertainty — providing clarity and guidance to customers and internal teams
Enable & Govern: Design enablement programs, AI readiness assessments, governance frameworks
executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation
long-term operational excellence — including real-time, hands-on customer demos and workshops leveraging emerging technology
Advocate & Advise: Serve as the customer's trusted strategic advisor and their voice within AWS, communicating with senior customer stakeholders from technical leads to business executives — providing actionable customer insights and feedback that inform AWS service improvements, including aerospace-specific service teams
Build, Scale & Mentor: Leverage emerging technologies to proactively build, optimize
scale mechanisms that eliminate non-differentiated work and enable scalable execution across multiple customer engagements — developing technical best practices and approaches that enhance team capabilities and mentoring within and across teams to elevate performance A day in the life As a Senior CSM on the AWS Aerospace & Satellite team, you'll serve as the trusted strategic advisor and central connector between space industry customers and AWS teams. Your day might include facilitating strategy sessions with customer leadership to align cloud and AI adoption roadmaps with mission objectives, presenting transformation progress to senior leadership
driving end-to-end execution of strategic initiatives. You'll develop enablement plans for generative AI adoption and workload migrations, lead executive briefings and hands-on workshops showcasing aerospace use cases — such as autonomous satellite health monitoring, AI-driven orbital maneuver planning
intelligent Earth observation pipelines — and manage critical go-live transitions. You'll also mentor team members, build scalable mechanisms across engagements
navigate ambiguity with high judgment. About the team Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our Aerospace & Satellite team partners with leading commercial space companies, satellite operators, launch providers
aerospace innovators worldwide, helping them leverage cloud technology to scale their missions, reduce operational costs
drive innovation. From processing petabytes of Earth observation data to powering next-generation ground systems and enabling AI-driven space operations, we believe that aerospace and satellite companies deserve world-class technology and strategic guidance to push the boundaries of what's possible — and we're committed to making that a reality.
Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams - 8+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits
successful program completion experience - 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar - Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines - AWS or other cloud certification - Experience coordinating complex products with stringent technical requirements, development cycles and schedules Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required skills

AWSAIMLcloud computingdata processing