Program Manager - Content Design, Last Mile Learning and Development

Amazon.com Services LLC•3h ago

United StatesOnsiteFull-timeMid Level3+ yrs exp

H-1B verified · 2310 LCAs

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Program ManagerLearning Development

The Last Mile Learning & Development (L&D) Content team is seeking a Program Manager with Content Design experience. This role owns the end-to-end content lifecycle for training that supports Last Mile Operations, from associates through all levels of leadership. As a Program Manager in the Last Mile Content team, you will create, maintain
optimize instructional content across multiple modalities, including Umbrella modules, Mini IAT (MIAT), LEARN e-learnings, Canva-based materials
more. You will operate in a sprint-based methodology with t-shirt-sized SLAs ranging from one to 15 days, partnering with subject matter experts, program teams
3P vendors to deliver timely, high-quality training that drives measurable improvements in safety, quality
productivity. The ideal candidate is a self-starter with strong instructional design skills, experience building training content at scale
the ability to balance multiple concurrent projects in a fast-paced operations environment. Experience with Articulate 360, Storyline, LMS platforms
data-driven content optimization is required. Key job responsibilities - Designing and developing instructional content aligned to adult learning principles and Content Design Standards (CDS) - Managing content intake, scoping
delivery through Asana sprint planning - Maintaining and updating existing content to reflect network process changes, ensuring accuracy and compliance with SOPs - Continuously identify ways to optimize efficiency in how training is developed, delivered
maintained at scale, taking on broader initiatives spanning document writing, content development, piloting, impact measurement, change management
network expansion - Manage stakeholder relationships across program teams, subject matter experts, vendors
cross-functional partners to align on requirements, timelines
deliverables - Partnering with vendors and cross-functional teams on animation, translation
complex builds - Contributing to team goals of 90%+ on-time delivery, 90%+ First Pass Yield (FPY)
4.0+ customer satisfaction (CSAT) - Supporting localization, content consolidation
the team's transition toward AI-assisted content development A day in the life Your day will be a dynamic blend of creative design, strategic planning
collaborative problem-solving. You'll design comprehensive learning programs, translating complex operational knowledge into clear, accessible content across multiple formats and platforms. You'll continuously look for ways to optimize efficiency in how training is developed, delivered
maintained at scale. As you grow, you may take on broader initiatives spanning document writing, content development, piloting, impact measurement, change management
network expansion, shaping the programs and mechanisms that drive measurable operational impact across Last Mile. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment
job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental
Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences
skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Our Last Mile Training team is dedicated to developing world-class learning experiences that support the growth and success of our frontline leaders in NA Last Mile Operations. We believe in creating training that is not just informative, but transformative, helping our associates develop skills that extend far beyond their current roles We are committed to maintaining and creating relevant, up-to-date content that aligns with business needs and customer feedback. We are dedicated to continuous improvement, leveraging customer obsession and efficient processes to provide a positive learning experience that drives operational excellence and career advancement.
3+ years of program or project management experience - Experience working cross functionally with tech and non-tech teams - Experience using data and metrics to determine and drive improvements - Experience designing and developing training materials in all modalities including ILT, e-learning and video - Experience with multimedia content creation
experience with Learning Management Systems (LMS) - 3+ years of experience developing interactive eLearning content using Articulate 360 (Storyline and/or Rise) - 1+ years of experience creating visual training assets and designs using Canva
3+ years of driving end to end delivery
communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond
Captivate and other video editing and graphic design software - Experience managing content projects of varying complexity, conducting content review and overseeing localization - Experience in AI-powered content creation tools and workflows Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

Required skills

program managementproject managementinstructional designArticulate 360StorylineLMSdata analysisCanvae-learningmultimedia content creationstakeholder managementcontent developmentAI-powered content creation