Intake & Scheduling Training Specialist - INVIVA Infusion Services

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About the Role (Job Summary) The Intake & Scheduling Training Specialist plays a key role in designing and delivering onboarding and training programs for healthcare operations teams within INVIVA Infusion Services. This role ensures new hires and existing employees are equipped with the skills, tools, and knowledge to meet service standards, operational KPIs, and deliver an exceptional patient experience.

You will partner closely with Operations leaders and Supervisors to align training programs with business needs, support employee development, and drive continuous improvement across intake and scheduling functions. What You’ll Do (Responsibilities) Design, deliver, and maintain structured onboarding programs for Intake and Scheduling teams Facilitate end-to-end training (systems, workflows, policies, and best practices) Continuously update training materials to reflect system and process changes Evaluate training effectiveness using feedback, performance data, and KPIs Partner with leaders to create individualized onboarding and transition plans Deliver refresher training, coaching sessions, and targeted skill development support Support employee performance improvement through coaching and feedback Ensure alignment with operational standards, compliance, and quality expectations Provide hands-on operational support during peak periods or staffing gaps Collaborate with cross-functional stakeholders to ensure consistent training delivery Contribute to training-related projects and continuous improvement initiative Basic Requirements (Minimum Qualifications) Post-secondary education in healthcare administration, education, or a related field, or equivalent combination of education and experience 2–4+ years of experience in Intake, Scheduling, Call Centre, or Healthcare Operations Demonstrated experience delivering training, onboarding, or coaching programs Strong communication, facilitation, and presentation skills Proven ability to manage multiple priorities in a fast-paced environment Bilingual: Fluent in English and French (written and spoken) Proficiency in Microsoft Office and general computer systems Preferred Skills / Experience Certification in adult education, training & development, or learning & development Experience in healthcare or infusion services environments Knowledge of medical terminology or healthcare administration processes Experience working with KPIs, performance metrics, and operational reporting Strong stakeholder management and collaboration skills Ability to influence, coach, and drive employee performance improvement Work Environment & Travel Hybrid or in-office role based in Toronto Occasional operational support may be required during peak periods Minimal travel required We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.

This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $50,000 - $66,600 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages.

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Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

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