AVP, Implementation and Service Delivery

Become a part of our caring community The Associate VP, Implementation and Service Delivery is responsible for the daily activities across multiple pharmacy function areas that supports new client implementations and delivery upon service level agreements and performance metrics..

The Associate VP, Implementation and Service Delivery is responsible for end‑to‑end ownership of operational delivery, spanning both bringing work live (Implementation) and running and sustaining services (Service Delivery). This role ensures operational strategies are aligned, transitions are seamless, and services are delivered reliably, compliantly, and at scale, while balancing growth, risk, cost, and customer outcomes.

Use your skills to make an impact Required Qualifications Bachelor's Degree 5 or more years of management experience over a large metric-intensive operational unit Deep understanding of both implementation and service delivery models matrixed organization Experience managing large, complex, regulated operations Ability to influence and align cross-functional leaders Demonstrated capability with coaching and developing associates formally and informally Ability to monitor and recommend improvements Prior demonstrated experience with project management, process improvement or process design within large scale complex organizations Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, Project and Visio Ability to manage multiple tasks and deadlines with attention to detail Effective communication skills; ability to speak with line associates and deliver presentations to senior leaders of Humana Demonstrated problem solving skills; ability to give direction and make sound business decisions Experience with Department Budget oversight Track record of driving operational improvements that support business strategy Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications Prior Experience in healthcare or insurance setting Six Sigma or Lean experience Additional Information SSN Alert Humana values personal identity protection.

Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official Benefits Humana offers a variety of benefits to promote the best health and well-being of our employees and their families.

We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $168,000 - $231,000 per year This job is eligible for a bonus incentive plan.

This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time.

We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do.

The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients.

CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.