Staff Product Manager – Integration Security & AI Gateway

Servicenow•4h ago

United StatesOnsiteFull-timeStaff Level8+ yrs exp

H-1B verified · 143 LCAs

Apply now

Top focus

Product ManagerVp ProductTechnical Product Manager

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data
any workflow— helping 85% of the Fortune 500® work smarter, faster
better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
About the Role ServiceNow is seeking a Staff Product Manager to own Integration Security and AI Gateway Security — two of the highest-leverage areas in our platform's security foundation. This is an IC4 role on the IAM team within Platform Security, based in Santa Clara. As enterprises shift to agentic AI workflows, the products you own become the security backbone for every machine-to-machine interaction: governing how ServiceNow integrates with external systems, how AI agents authenticate and call tools
how platform teams enforce access control at scale. Your work will directly shape the security posture of thousands of enterprises globally. Your Product Portfolio Integration Security You will own the security layer that governs how ServiceNow connects to the outside world. This spans the protocols, credential frameworks
trust mechanisms that secure every outbound API call, web service integration
machine-to-machine interaction — from MCP(Model Context Protocol), REST and SOAP-based integrations to OAuth flows
mTLS. These capabilities underpin thousands of enterprise integration pipelines running on the ServiceNow platform today. AI Gateway Security AI Gateway is ServiceNow's enterprise control plane for agentic AI — the governed, in-path intermediary between AI agents and the tools, APIs
systems they call. As enterprises build distributed AI workflows spanning ServiceNow and external platforms (Copilot Studio, AWS Bedrock, GCP Vertex AI), AI Gateway ensures every agent interaction is authenticated, authorized, observable
compliant. You will govern the full lifecycle of MCP (Model Context Protocol) server connections — from onboarding and risk classification to runtime access control and credential mediation — using OAuth 2.1 as the security backbone. You'll build the capabilities that platform teams, security teams
AI stewards rely on to approve agent access, enforce tool-level policies
audit every interaction at scale. AI Gateway is deeply integrated with AI Control Tower and AI Agent Studio
is positioned as the foundational security and governance layer for ServiceNow's enterprise agentic ecosystem. What you get to do in this role: Define and drive the roadmap for Integration Security and AI Gateway Security, balancing near-term customer needs with the long-term agentic AI platform vision. Own the security architecture for MCP server governance — onboarding, risk classification, access control, credential mediation
audit — using OAuth 2.1 as the foundational trust protocol. Partner with engineering, design
documentation teams to deliver secure, developer-friendly capabilities from concept to general availability. Engage directly with enterprise customers, security architects
platform administrators to understand requirements and validate solutions. Translate complex security requirements — including compliance mandates and zero-trust principles — into clear, executable product requirements and user stories. Analyze customer telemetry, support trends
security landscape shifts to make informed prioritization decisions. Drive cross-functional alignment across Platform Engineering, AI Studio, AI Control Tower
Workflow Data Fabric to position integration security as a shared platform capability. Act as an accountable owner who drives outcomes regardless of organizational boundaries — proactively removing blockers and escalating risks early. Represent the product area in customer advisory sessions, community forums, security working groups
executive briefings. Integrate market analysis, usability research
developer feedback into product requirements to improve adoption and satisfaction.
Required 8+ years of experience in integration security, API security, Identity & Access Management
enterprise platform security — with hands-on involvement across multiple domains. Deep protocol expertise : practical knowledge of OAuth 2.0/2.1, mTLS, REST/SOAP web services, credential management
outbound integration patterns in enterprise SaaS environments. AI and agentic AI fluency : experience working with or thinking critically about MCP, A2A, LLM orchestration, AI agent frameworks
agentic security models — including how to authenticate, authorize
audit AI-to-tool interactions at scale. Strong product execution : proven ability to write product requirements, author user stories, define acceptance criteria
shepherd features from discovery through GA in an agile environment. Customer and developer orientation : ability to understand enterprise security admin and developer needs, translate them into product decisions
build durable customer relationships. Cross-functional leadership : track record of driving alignment across engineering, design, QE, security
legal without direct authority. Clear communication : skilled at conveying product strategy and security trade-offs to both technical implementers and non-technical executives. Preferred Experience with zero-trust security models, service mesh security
API gateway architectures. Familiarity with compliance frameworks (NIST, SOC 2, ISO 27001, FedRAMP) and how they shape enterprise security product design. Hands-on experience with ServiceNow platform, Integration Hub
MID Server architecture. Prior PM experience on developer-facing products or platform API products in a SaaS or cloud-native environment. Experience building or governing AI agent workflows, including tool-calling security, prompt injection defenses
agentic access control. Familiarity with hyperscaler AI platforms (AWS Bedrock, GCP Vertex AI, Azure OpenAI) and their integration security patterns. AI Fluency Expectation This role requires more than awareness of AI — it demands hands-on integration of AI tools into your day-to-day work. You should have experience leveraging AI-powered tools to accelerate discovery, drafting, analysis
execution. You will be expected to actively apply AI to drive step-function productivity gains across the product lifecycle
to bring that same mindset to the products you build. Why This Role You'll own products at the security frontier — the exact intersection of enterprise integration, identity
agentic AI that every major enterprise is navigating right now. Your work will govern billions of machine-to-machine interactions across thousands of enterprise deployments. You'll have direct influence on ServiceNow's agentic AI strategy — AI Gateway and AI Control Tower are among the highest-priority investments on the platform roadmap. You'll join an IAM team that operates with the discipline of a security team and the pace of a product team — mission-driven, technically deep
globally influential. Preferred location is Santa Clara, CA For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline
individual total compensation will vary based on factors such as qualifications, skill level, competencies
work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote
required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status
any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process
are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Required skills

API securityIdentity & Access ManagementOAuth 2.0OAuth 2.1mTLSRESTSOAPcredential management