Support Engineer, Security Integrations Group (SIG)

Amazon.com Services LLC•4h ago

United StatesOnsiteFull-time

H-1B verified · 2310 LCAs

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Tech Support EngineerSecurity EngineerCloud Security EngineerIt Support

Amazon Worldwide Physical Security (PhySec) apart of Amazon's Worldwide Operations Security (WWOS) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting
customer issue resolution for the Security Integrations Group (SIG). This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, video management systems, visitor management
incident management systems. The Security Integrations Group is a 24/7 operation
shift work will be required, potentially including nights and weekends. Key job responsibilities - Day-to-day support operations of a fast-paced complex distributed physical security infrastructures - Responding to telephone, ticket and e-mail requests in a professional, efficient manner - Performing various programming and technical project / administrative related activities on the security systems - Following standard procedures for proper escalation of issues to the appropriate teams - Reviewing and recommending logical and technical design as defined by documented standards - Documenting knowledge in the form of knowledge base Wiki articles - Ability to work shifts that include holidays and weekends - Participating in an on-call rotation A day in the life Your day kicks off with a shift change briefing — a quick sync with the outgoing engineer(s) to review any open high-severity tickets, ongoing projects
overnight events. You check the team calendar for scheduled events, review your ticket queue
log into the contact support portal. The days moves along as you and the team you are a part of are solving physical security operational issues across the Americas. You update your shift notes, brief the incoming engineering peers on any open items
log off knowing that the global SIG team will carry the mission forward seamlessly through the night. No two days are the same, but every day matters. Who Thrives Here - Problem solvers who love diagnosing and fixing complex technical issues under pressure - Customer-obsessed engineers who take pride in rapid, high-quality service delivery - Self-starters who can prioritize competing demands and manage their time effectively - Collaborators who communicate clearly across time zones and teams - Lifelong learners who are energized by mastering new systems and technologies Ready to Protect What Matters? If you're passionate about physical security technology, thrive in a fast-paced environment
want to make a tangible impact at one of the world's most innovative companies — SIG is looking for you. Join us. Secure the future. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment
job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental
Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Security Integrations Group (SIG), a part of Worldwide Physical Security (PhySec), is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment
project management aspects of these systems. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams based in North America, Australia
Europe. Engineers are available in-office at all times. Our team’s mission is to lead and unify Amazon's physical security capabilities worldwide by setting strategic frameworks, standards
processes that enable regional physical security teams and support functions to protect Amazon's end-to-end supply chain. Through continuous innovation in security technology, methodologies
automation, the organization drives consistent, scalable
data-driven improvements supporting Security & Loss Prevention (S&LP) performance while supporting business initiatives in a fast-changing operating environment.
2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems
Knowledge of web services, distributed systems
web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 71,000.00 - 124,200.00 USD annually

Required skills

Distributed SystemsSecurity