FinOps Analyst - AR, Global Account Receivables
ADCI - Maharashtra•16h ago
IN, MH, PuneOnsiteFull-timeMid Level2+ yrs exp
Top focus
Account ManagerAccount Executive
- GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to handle inbound & make outbound calls to resolve accounts receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.
- Understanding of Accounts Receivables process.
- Should be flexible for Night Shift.
- The role requires to work from office 5 days weekly.
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for
- miscellaneous differences are cleared
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
- Monitor high-risk accounts and ensure timely escalation of challenges to management
- Continually look at ways to improve the customer experience.
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
- Meet the monthly productivity goals.
- Reconcile complex accounts and have excellent attention to detail. Key job responsibilities
- Reconcile complex accounts and have excellent attention to detail.
- Understanding of Accounts Receivables process.
- Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio.
- Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for
- miscellaneous differences are cleared.
- Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally.
- Monitor high-risk accounts and ensure timely escalation of challenges to management.
- Continually look at ways to improve the customer experience.
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
- Meet the monthly productivity goals.
- Reconcile complex accounts and have excellent attention to detail.
- Bachelor's degree in finance, accounting or related field, or CFA and 4+ years of Accounts Receivable or Account Payable experience
- Degree in Finance/Accounting/Business Studies or other related areas
- 2 to 4 years of experience in Accounts Receivables or other customer facing department experience
- Ability to provide exceptional customer experience
- Strong communication skills, both written and verbal
- Good interpersonal skills and team player
- Ability to take initiatives, meet tight deadlines and prioritize workload
- Proficient in Microsoft Excel and Word Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
Accounts ReceivableMicrosoft ExcelMicrosoft Word