Team Lead - Technical Support
Adyen•3d ago
BengaluruOnsiteFull-timeMid Level3+ yrs exp
Top focus
Tech Support EngineerIt SupportTechnical RecruiterTechnical Writer
- This is Adyen
- Adyen provides payments, data
- financial products in a single solution for customers like Meta, Uber, H&M
- Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
- Team Lead, Technical Support
- As a Technical Support Team Lead based in Bengaluru, you will lead a highly motivated, merchant-focused team that thrives on shared success. Your team serves as the initial point of contact for Adyen's global merchants, providing a service that directly impacts their ability to process payments and grow their businesses. You will guide them in collaborating directly with various Adyen teams across technology, commercial
- operational spheres to deliver the merchant support model. The team's extensive payments knowledge is invaluable to both our merchants and our internal teams. Adyen operates 24/7 on a "follow the sun" principle across different time zones.
- What you’ll do
- Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices.
- Manage a team that works with peers distributed across the region and globe to provide top tier support to our merchants.
- Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers.
- Define and clearly communicate objectives and goals for the Support team.
- Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.
- Deal with merchant and senior management escalations across a variety of issues.
- Be an integral part of the global support strategy.
- Who you are
- You are a people leader, and have at least 3 years of experience developing technical support teams.
- You understand different cultures within the region and are able to successfully lead/be part of geographically distributed teams.
- You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures.
- You are able to serve as an escalation point for varied technical support requests and challenges.
- You are able to balance commercial requests with the technical support global strategy.
- You have an affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
- Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space.
- You have strong written and verbal communication skills.
- Must be willing to travel where required.
- Our Diversity, Equity and Inclusion commitments
- Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique
- we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
- Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
- What’s next?
- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don’t be afraid to let us know if you need more flexibility.
- This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.
Required skills
SQLHTMLJavaScriptPHPJavaScripting