Sr. Applied Scientist, Amazon Customer Service
Amazon.com Services LLC•4h ago
United StatesOnsite$167.1K–$226.1KFull-timeSenior Level3+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Applied Scientist
- We are seeking a senior Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience. This is a senior technical leadership role where you will drive scientific strategy, mentor junior scientists
- deliver foundational models that power real-time personalization at scale. Key job responsibilities - Lead the science for understanding the demand side of customer service interactions - Characterize who is contacting us, what they need
- how complex their situation is - Invent novel representation learning approaches that encode customer interactions - Directly inform intelligent routing decisions across hundreds of millions of annual contacts
- 3+ years of building machine learning models for business application experience - PhD
- Master's degree and 6+ years of applied research experience - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning
- Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc. - Experience with large scale distributed systems such as Hadoop, Spark etc. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 167,100.00 - 226,100.00 USD annually
Required skills
machine learningJavaC++PythonRscikit-learnSpark MLLibMxNetTensorflownumpyscipyHadoopSpark