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Operating Model and Artificial Intelligence Execution Lead

Citigroup•2h ago
United StatesOnsite$170K–$300KFull-timeManager Level15+ yrs exp
H-1B sponsor
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Operating Model & Artificial Intelligence (OM&AI) program is a multi-year firmwide initiative to leverage AI, Generative AI and Operating levers to fundamentally reengineer high-impact processes across Citi. It aims to enhance growth, efficiency, customer and employee experiences and improve our risk management.

We are seeking a dedicated and dynamic Services Ops execution lead to drive the successful delivery of OM-AI initiatives, from factory mobilization through to approved business case execution. This role acts as an important bridge, providing direct execution support for a dedicated portfolio of processes identified across Services Operations.

The successful candidate will be an expert in project delivery and stakeholder management, adept at managing both vertical and cross-functional initiatives, monitoring progress, and ensuring the program’s ambitious goals are met

Key Responsibilities

  • Establish Governance Frameworks : Design, implement, and manage a robust governance discipline for the OM-AI program portfolio – inclusive of milestone set-up in PTS, KPIs, and standardized reporting.
  • Quality Assurance & Milestone Management: Conduct rigorous oversight of project delivery within the assigned portfolio and across horizontal initiatives, ensuring adherence to central program standards, quality benchmarks
  • the timely achievement of critical milestones Enterprise Engagement: Ensure all program reporting and governance activities are fully aligned with the requirements and cadences of enterprise-level OM-AI forums and steering committees.
  • Hands-On Execution Support : Provide direct, hands-on execution support to assigned organizations, helping them navigate program requirements, translate strategic plans into actionable steps
  • manage their specific delivery roadmaps and timelines.
  • Performance Monitoring & Weekly Reviews: Lead weekly execution metric reviews with assigned organizations and horizontal process owners to assess progress against KPIs, identify emerging risks, and track performance.
  • Consolidate and report key findings to the Program Execution Lead.
  • Single Point of Accountability: Act as the first line of defense for identifying and resolving operational hurdles and bottlenecks within both the assigned portfolio and horizontal initiatives.
  • Program Leadership: Primarily affect positive outcomes through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses.
  • Influence Strategy: Exercises full accountability for results, budget, planning, policy formation and significant contribution to future strategy of the area(s).
  • Impediment Resolution & Escalation : Act as the first line of defense for identifying and resolving operational hurdles and bottlenecks within both the assigned portfolio and horizontal initiatives.
  • Escalate critical issues to the Program Execution Lead when necessary to ensure they are resolved without impacting the critical path

Qualifications

  • 15+ years of experience, including 8-10+ years' managerial experience Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth Proven record of achievement in leading large, matrixed, specific line of business experience preferred0 Education: Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience This job description provides a high-level review of the types of work performed.
  • Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Operations - Management Operations ------------------------------------------------------ Job Family: Management Leadership ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $170,000.00 - $300,000.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
  • Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
  • Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
  • For additional information regarding Citi employee benefits, please visit citibenefits.com.
  • Available offerings may vary by jurisdiction, job level
  • date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jun 23, 2026 ------------------------------------------------------ Citi is an equal opportunity employer
  • qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran
  • any other characteristic protected by law.
  • If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
  • View Citi’s EEO Policy Statement and the Know Your Rights poster.
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