Operations Support, IT Logistics and Imaging
Amazon Development Centre Canada ULC - K03•3h ago
CanadaOnsiteCA$36–CA$46Full-timeMid Level3+ yrs exp
Top focus
Operations ConsultantOperations AnalystOperations ManagerIt SupportLogistics Coordinator
- At Amazon, we strive to be Earth’s most customer-centric company
- people can find and discover anything they want to buy online. We hire the world’s brightest minds and give them an environment where they can relentlessly improve the customer experience. Every day, we solve complex technical and business problems with ingenuity and simplicity. Amazon is seeking a motivated, hands-on IT Operations Lead to support day-to-day operations within our IT Warehouse in Vancouver. This warehouse supports employees and IT Offices throughout the Vancouver area and across the Canada by providing laptop replenishment, IT asset support, inventory management
- operational coordination. You’ll join a team of associates, supply chain specialists, program managers, operations managers
- other critical partners. You’ll work across the Logistics and Imaging Team (LIT) to help ensure employees receive the equipment they need to do their jobs
- helping drive consistent, reliable
- scalable operational processes. This role is ideal for someone who enjoys owning daily execution, solving operational problems, supporting frontline teams
- improving how work gets done. The Operations Support position will help coordinate laptop and IT equipment workflows, monitor operational health, resolve blockers, support escalations
- ensure that service levels and customer expectations are met. While this role will support projects and process improvement initiatives, the primary focus is leading day-to-day operations. The right candidate will be comfortable balancing hands-on execution with cross-functional coordination, using data to identify gaps
- working with teams across operations, logistics, inventory, IT
- support functions. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment
- able to lead through influence. They should be able to understand operational processes quickly, identify areas for improvement
- help implement practical solutions that improve accuracy, speed
- customer experience. Key job responsibilities - Lead and support daily IT asset operations, including laptop replenishment, inventory movement, order flow
- issue resolution. - Monitor operational queues, service levels, aging work
- customer-impacting blockers. - Partner with warehouse associates, IT teams, operations leaders
- supply chain partners to ensure work is completed accurately and on time. - Act as an escalation point for operational issues related to asset availability, fulfillment, process gaps
- system constraints. - Use data and metrics to identify trends, risks
- improvement opportunities. - Support process improvements that reduce defects, improve throughput
- create a better employee experience. - Help document, standardize
- improve operational procedures. - Coordinate small to medium-sized initiatives that improve daily operations, inventory accuracy, asset readiness
- service delivery. - Communicate status, risks
- updates clearly to stakeholders and leadership. - Support a flexible operations environment where priorities can shift quickly based on customer and business needs. About the team Our team supports IT logistics and asset readiness for employees and IT offices across multiple locations. We believe no job is too small and no challenge is too large. We look for people who are flexible, curious
- willing to dive deep to understand how things work. This is a hands-on operational environment. Success in this role requires ownership, attention to detail, good judgment
- the ability to work across teams to remove blockers and improve outcomes.
- Experience using data and metrics to determine and drive improvements - Experience working cross-functionally with tech and non-tech teams - 3+ years of experience in IT operations, logistics, warehouse operations, asset management, supply chain
- a similar operational environment. - Experience supporting daily operations, escalations, queue management
- service-level performance.
- Experience in a management/team lead function - Experience using Microsoft Excel to manipulate and analyze data, with the ability to transform data into actionable insights - Bachelor's degree or equivalent in a related field - Experience improving processes in a fast-paced, high-volume environment. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off
- other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Vancouver - 36.00 - 46.00 CAD hourly
Required skills
IT operationslogisticswarehouse operationsasset managementsupply chainMicrosoft Excel