Support Engineer III, SIG, Security Integrations Group (SIG)
Amazon Development Centre (India) Private Limited•3w ago
IN, KA, BengaluruOnsiteFull-timeSenior Level5+ yrs exp
Top focus
Tech Support EngineerSecurity EngineerCloud Security EngineerIt Support
- Amazon Worldwide Physical Security (PhySec) apart of Amazon's Worldwide Operations Security (WWOS) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting
- customer issue resolution for the Security Integrations Group (SIG). This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, video management systems, visitor management
- incident management systems. The Security Integrations Group is a 24/7 operation
- shift work will be required, potentially including nights and weekends. Key job responsibilities - Day-to-day support operations of a fast-paced complex distributed physical security infrastructures - Responding to telephone, ticket and e-mail requests in a professional, efficient manner - Performing various programming and technical project / administrative related activities on the security systems - Following standard procedures for proper escalation of issues to the appropriate teams - Reviewing and recommending logical and technical design as defined by documented standards - Documenting knowledge in the form of knowledge base Wiki articles - Ability to work shifts that include holidays and weekends - Participating in an on-call rotation A day in the life Your day kicks off with a shift change briefing — a quick sync with the outgoing engineer(s) to review any open high-severity tickets, ongoing projects
- overnight events. You check the team calendar for scheduled events, review your ticket queue
- log into the contact support portal. The days moves along as you and the team you are a part of are solving physical security operational issues across the Americas. You update your shift notes, brief the incoming engineering peers on any open items
- log off knowing that the global SIG team will carry the mission forward seamlessly through the night. No two days are the same, but every day matters. Who Thrives Here - Problem solvers who love diagnosing and fixing complex technical issues under pressure - Customer-obsessed engineers who take pride in rapid, high-quality service delivery - Self-starters who can prioritize competing demands and manage their time effectively - Collaborators who communicate clearly across time zones and teams - Lifelong learners who are energized by mastering new systems and technologies Ready to Protect What Matters? If you're passionate about physical security technology, thrive in a fast-paced environment
- want to make a tangible impact at one of the world's most innovative companies — SIG is looking for you. Join us. Secure the future. About the team Security Integrations Group (SIG), a part of Worldwide Physical Security (PhySec), is primarily an engineering team for Amazon's physical security systems across the globe, but also participates in the design, development, deployment
- project management aspects of these systems. SIG provides 24/7 customer support for physical security systems. SIG provides 24x7 support via support engineering teams based in North America, Australia
- Europe. Engineers are available in-office at all times. Our team’s mission is to lead and unify Amazon's physical security capabilities worldwide by setting strategic frameworks, standards
- processes that enable regional physical security teams and support functions to protect Amazon's end-to-end supply chain. Through continuous innovation in security technology, methodologies
- automation, the organization drives consistent, scalable
- data-driven improvements supporting Security & Loss Prevention (S&LP) performance while supporting business initiatives in a fast-changing operating environment.
- 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems
- web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Required skills
Distributed SystemsSecurity