Field Technical Support Representative

Field Technical Support Representative This position is for an existing vacancy. All interested candidates are encouraged to apply. This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE

This position is for an existing vacancy. All interested candidates are encouraged to apply. Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.

The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.

Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention. How You'll Make Your Mark: Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems.

Provide direct post-sales systems technical support to end users and company Authorized Service Providers. Solve technical problems on an assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem prevention opportunities.

About You: Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience. Knowledge and Skills: Advanced knowledge of operating systems and software.

Basic skills in project management. Strong communication skills, problem analysis, and presentation skills. Ability to develop Customer relationships. Ability to perform while under high-pressure situations. Ability to work in a team environment.

Basic networking, O/S, and troubleshooting knowledge. Detailed understanding of general/technical aspects of the onsite system repair job. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #canada Job: Services Job Level: Senior "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – Canada: Annual Salary CAD 56,400 - 94,400 in Ontario The listed salary range reflects base salary.

Variable incentives may also be offered. L’échelle salariale prévue pour un nouvel embauché basé au Canada occupant ce poste est indiquée ci-desus. L'offre peut varier dans cette échelle en fonction de l'emplacement géographique, de l'expérience professionnelle, de et/ou du niveau des compétences.

S'il s'agit d'un rôle de vente, l'échelle salariale indiquée reflète le salaire de base combiné à la rémunération des ventes ciblées. S'il s'agit d'un rôle non commercial, l'échelle salariale indiquée reflète uniquement le salaire de base. Des incitations variables peuvent également être proposées. " Information about employee benefits offered in Canada can be found at https://myhperewards.com/pdf/hpe-recruit-brochure-can.pdf Des informations sur les avantages sociaux offerts sont disponibles sur https://myhperewards.com/pdf/hpe-recruit-brochure-can-fr.pdf HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.

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Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.