Staff Product Manager - Enterprise Security, IAM & Data Platform
Freshworks•3h ago
Bengaluru, inOnsiteFull-timeStaff Level8+ yrs exp
Top focus
Product ManagerVp ProductVp Data
- About Freshworks Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve
- deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global
- Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us.
- As a Staff Product Manager for the MCP (Platform), you will serve as a highly experienced individual contributor recognized for your deep technical and domain expertise. In this role, you will tackle Freshworks' most complex, ambiguous
- technically challenging platform problems, driving broad organizational impact and shaping our overarching technical product direction. Impact You Will Create Drive Platform Vision: Identify and champion new technological capabilities and architectural shifts that provide a competitive advantage, unlocking new efficiencies and securing deep enterprise trust. Deliver Transformative Capabilities: Define and deliver foundational platform capabilities and architectural improvements that scale the platform to meet future global demand. Establish Thought Leadership: Serve as a recognized technical product thought leader within Freshworks, elevating the corporate standards for building secure, enterprise-grade software. Future-Proof the Platform: Intersect platform capabilities with core business outcomes to actively shape and influence the long-term technical roadmap. Elevate the PM Team: Upskill the broader Product Management organization through formal mentorship in technical domains, systems thinking
- strategic problem-solving. Roles & Responsibilities Principal Product Builder: Lead the definition and execution of product strategy for highly complex, strategic platform initiatives across enterprise security, Identity and Access Management (IAM)
- the data platform. Roadmap Ownership & Strategy: Own the end-to-end product roadmap for your domain, ensuring seamless alignment with long-term platform goals while actively influencing adjacent team roadmaps. Complex Problem Solving: Deconstruct deeply ambiguous and technically challenging problems, collaborating with senior engineers, architects
- solution PMs to design novel architectural solutions. Advisory & Representation: Act as the primary technical product advisor to engineering and product leadership, offering data-driven recommendations on critical platform decisions and representing the domain in strategic planning. Formal Mentorship: Coach and mentor junior-to-lead Product Managers (PM, Sr. PM, Lead PM) on advanced technical product management and systems thinking frameworks. Market & Customer Research: Conduct targeted research into external engineering trends and continuously engage directly with strategic customers or partners on deep technical topics. Operational Excellence: Champion best-in-class platform development, quality, reliability
- overseeing complex backlog management and sprint planning.
- Skills Product Strategy & Customer Insight Strategic Visioning: High proficiency in long-term goal setting, RICE/MoSCoW prioritization
- building sophisticated business cases for new platform initiatives. Customer Insight & JTBD: Expert command of qualitative/quantitative product analytics, user research methodologies
- executing direct "Jobs-to-be-Done" (JTBD) customer engagements. Execution & Domain Acumen Platform Lifecycle Execution: High proficiency in complex PRD ownership, technical feature specification, agile methodologies
- platform launch readiness. Technical & Business Acumen: Advanced domain expertise in Enterprise Security, IAM architectures
- complex data platform structures alongside a deep understanding of SaaS business models. Stack & Systems Fluency: Strong conceptual understanding of microservices architecture, Freshworks portfolio interdependencies
- foundational AI/ML applications. Leadership & Communication Stakeholder Management: Advanced capability to navigate cross-functional alignments, resolve conflicts
- influence senior engineering and product stakeholders without authority. Executive Presentation: Intermediate-to-high capability in delivering structured technical roadmap definitions clearly to executive leadership. Qualifications Professional Timeline: 8–12+ years of progressive product management experience, with a heavy emphasis on platform infrastructure, core architecture
- deeply technical enterprise SaaS products. Proven Track Record: Demonstrated history operating as a lead or principal builder, successfully delivering high-impact, technically complex products in the areas of enterprise trust, security, IAM
- data platforms. Education Baseline: Bachelor's degree in Computer Science, Engineering
- a highly related technical field is essential. Organizational Model: Proven ability to operate with extreme autonomy and strategic clarity, reporting directly to a Director or Senior Director of Product Management (Platform).
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose
- passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions
- ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities
- business. Fresh vision. Real impact. Come build it with us.
Required skills
Product StrategyCustomer InsightExecutionDomain AcumenTechnical AcumenBusiness AcumenStakeholder ManagementExecutive Presentation