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Director, International Sales Engineering

Dialpad•4h ago
United KingdomOnsiteFull-timeDirector Level10+ yrs exp
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Director EngineeringVp EngineeringEngineering ManagerSales EngineerSales Representative
  • About Dialpad
  • Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
  • More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad
  • Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
  • We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues
  • accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
  • Visit dialpad.com to learn more.
  • Being a Dialer
  • At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
  • We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
  • We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant
  • achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent
  • Your role
  • The Director of International Sales Engineering is a highly technical strategic leader who will oversee our entire SE organization across EMEA, APAC
  • Japan. This role requires a deep understanding of the complex nuances of diverse international markets. This leader will navigate shifting regional dynamics, complex data residency requirements, product localization needs
  • the varying nuances of AI adoption across different geographies.
  • You will partner in lockstep with our International Sales Leadership to drive enterprise opportunities, grow our expanding Channel organization, lead technical presales strategy
  • cultivate a world-class International SE organization.
  • You will be a trusted, strategic advisor internally to our product and executive teams, and externally to our largest enterprise customers.
  • What you’ll do
  • Build a World-Class Team: Attract, retain, and mentor top-tier Sales Engineering talent across EMEA, APAC, and Japan. Create a culture of excellence, continuous learning, and high performance.
  • Strategic Deal Execution: Partner with International Sales Leadership to drive revenue. Dive deep into complex, large-scale enterprise deals to develop account strategy, define technical win criteria
  • align SE resources for scale.
  • Agentic AI Strategy: Understand and articulate enterprise AI adoption patterns across regions. Navigate the international AI regulatory landscape with confidence to develop the Agentic AI International GTM strategy.
  • Executive Engagement: Lead executive-level technical engagements with CIOs, CTOs, and IT Directors, building trust through expertise and strategic counsel.
  • Navigate International Complexity: Serve as the internal expert on international market nuances, including regional data residency and compliance laws (e.g., GDPR), localization requirements
  • the specific regulatory and cultural impacts on AI adoption in different regions.
  • Drive Channel Expansion: Play a critical role in enabling and growing our international Channel organization, ensuring our partners are technically equipped to position our UCaaS, CCaaS
  • Agentic AI solutions effectively.
  • Product Vision and Market Intelligence: Act as the voice of the international market. Analyze data, understand the global competitive landscape intimately
  • partner with Product and Engineering to ensure our roadmap reflects international needs.
  • Foster Innovation: Increase the effectiveness of your international teams by recognizing opportunities for innovation, proactively implementing new systems
  • creating scalable processes across different time zones and cultures.
  • Be a Trusted Advisor: Build deep, enduring relationships with new and existing multinational customers. Excel at understanding their unique business challenges and mapping them to our Agentic AI and communications portfolio.
  • Skills you’ll bring
  • BA/BS degree or equivalent practical experience.
  • Minimum 12 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or similar roles.
  • Minimum 8 years of people management experience.
  • Proven track record of leading in International Markets.
  • Hands-on experience with agentic AI, conversational AI, or AI-powered business applications with the ability to translate business outcomes and value and engage credibly.
  • Ability to work independently, prioritize effectively, and balance multiple, disparate work streams.
  • Excellent analytical and problem-solving skills.
  • Determination and persistence in pursuit of goals.
  • Brings a strong work ethic, takes the initiative, and thinks creatively to get the job done.
  • Needs to possess strong emotional intelligence and the ability to inspire and develop direct reports.
  • Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Experience presenting and building relationships from C-Suite to IT Operations.
  • Why Join Dialpad
  • Work at the center of the AI transformation in business communications
  • Build and ship agentic AI products that are redefining how companies operate
  • Join a team where AI amplifies every employee’s impact
  • Competitive salary, comprehensive benefits, and real opportunities for growth
  • We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools
  • a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.
  • Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive
  • strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
  • Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Required skills

Sales EngineeringAIGTM StrategyCIO EngagementCTO EngagementIT Directors EngagementChannel ExpansionData ResidencyGDPRLocalization
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