Program Manager, Delivery Excellence, NA Grocery Delivery
Amazon.com Services LLC•2d ago
United StatesOnsite$66.8K–$142.8KFull-timeMid Level3+ yrs exp
H-1B verified · 2310 LCAs
Top focus
Program ManagerDelivery ManagerTechnical Program Manager
- Join Amazon's NA Grocery Delivery team as a Program Manager
- you will play a crucial role in driving measurable improvements to delivery quality outcomes across all Amazon grocery banners, including Amazon Fresh, Whole Foods Market
- Sub Same Day Grocery. This role will be focused on identifying, analyzing
- resolving delivery quality defects to improve the end-to-end customer experience across diverse grocery delivery formats. As a Program Manager, you will own delivery quality improvement initiatives across Amazon's grocery delivery network, focusing on reducing delivery defects, improving delivery precision
- enhancing the overall customer experience. This role will own analyzing quality metrics across multiple grocery banners, identifying root causes of delivery failures
- driving cross-functional solutions to structurally reduce defect rates. You will develop and execute action plans that address quality gaps across fulfillment centers, store-based delivery
- last mile operations. In this role, you will collaborate with Operation, Product, Routing & Topology, technical partners
- analytics teams to implement quality improvements from identification through resolution and sustained performance. Key job responsibilities - Analyze delivery defect data to identify trends, root causes
- opportunities for structural quality improvement - Develop and drive cross-functional action plans to reduce delivery defects and improve customer delivery experience - Partner with Operations, Product
- Technology teams to implement process improvements and system enhancements - Build and maintain mechanisms to monitor delivery quality performance and escalate emerging issues - Support strategic initiatives to reduce complete delivery failures, late deliveries
- other quality-impacting defects - Create and present business reviews, goal updates
- quality deep-dives to leadership
- 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams
- 3+ years of driving end to end delivery
- communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management
- schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability
- other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications
- location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off
- parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, NY, New York - 81,600.00 - 142,800.00 USD annually USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually
Required skills
ExcelSQL