Head of UI / UX, agentOS

What You'll Do

• Define and drive the user interface and user experience strategy for AgentOS, establishing a cohesive vision across platform capabilities, workflows, and touchpoints.
• Design intuitive interaction models, information architecture, and end-to-end user journeys that simplify complex AI-enabled and agent-driven experiences for financial institution users.
• Establish and maintain system-level design patterns, standards, and reusable components to support consistency, scalability, and usability across agents and use cases.
• Partner with product managers, software engineers, and other stakeholders to translate business needs, technical requirements, and user insights into clear and effective design solutions.
• Create wireframes, prototypes, user flows, and high-fidelity designs that support product development, user validation, and iterative improvement.
• Use qualitative and quantitative feedback, usability findings, and product data to inform design decisions and improve adoption, accessibility, and overall user experience outcomes.
• Advocate for user-centered design practices and help shape platform direction through strong collaboration, clear rationale, and measurable experience improvements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have: 8+ years of experience in product design, user interface design, user experience design
• human-centered design for digital platforms, enterprise software
• financial technology products. 8+ years of experience creating end-to-end design deliverables, including user flows, wireframes, interactive prototypes
• high-fidelity interface designs using Figma or similar design tools. 8+ years of experience partnering with product management and software engineering teams to deliver scalable user experiences across complex, multi-feature platforms. 1+ years of Fiserv systems experience.
• Experience applying design systems, accessibility standards, and usability best practices to create consistent and measurable user experience outcomes.
• Experience translating complex technical concepts, including artificial intelligence-enabled workflows, into clear interface patterns and usable interaction models.
• Bachelor's Degree in design, human-computer interaction, interaction design, graphic design, psychology, computer science
• equivalent combination of education, related experience and/or military experience.
• Experience that would be great to have: Experience designing for banking, payments, financial services, or regulated enterprise environments.
• Experience supporting artificial intelligence, machine learning, or agent-based product experiences.
• Experience conducting or synthesizing user research, usability testing, and customer feedback for enterprise software products.
• Experience building or maturing cross-platform design systems for complex software ecosystems.
• How you'll work: This role is on-site Monday through Friday.
• Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv.
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